[BlueOnyx:02763] Re: UNKNOWN ERROR DURING CREATE

[Jason Humphrey]

> Hi Jason,
>
> > If I try to add a user I get this error "UNKNOWN ERROR DURING CREATE"
> >
> > Messages log shows
> >
> > Oct 29 16:21:40 server10107 cced(smd)[26262]: client 6:[48:31650]:
> CREATE
> >  "User" "fullName" "=" "Mathew" "ftpDisabled" "=" "0" "capLevels" "="
> ""
> > "sortName" "=" "" "emailDisabled" "=" "0" "volume" "=" "/home"
> > "description" "=" "" "name" "=" "sr_mathew" "password" "=" xxx
> > "stylePreference" "=" "BlueOnyx" "site" "=" "site18" "enabled" "="
> "1"
> > "localePreference" "=" "browser" Oct 29 16:21:40 server10107
> > cced(smd)[26262]: client 6:[48:31650]: CREATE User failed (-7)
> >
> > I have tried dbrecover and cced.init restart and no joy.
>
> dbrecover has no effect on BlueOnyx, as our PAM doesn't use the Berkley
> DB
> backend.
>
> There are two common reasons for "Unknown error during create":
>
>
> 1.)  User database is locked.
>
> Whenever the user database is written to, the lockfile /etc/passwd.lock
> is
> created to make sure only one process has write access to the user
> database.
> After that process is done, the database is unlocked again by removing
> said
> lockfile. Should that process terminate prematurely, the lockfile may
> remain
> behind. Which is undesireable.
>
> However, there is a cronjob that checks for stale lockfiles every 15
> minutes
> and which runs this script:
>
>         /usr/sausalito/sbin/remove_passwd_lock.sh
>
> That script will delete /etc/passwd.lock if that file is older than one
> minute. So if that is/was your problem, then it'll go away by itself
> after no
> more than 15 minutes at the most. To speed it up you can run the above
> script
> manually.
>
>
> 2.) Problems with Sendmail's virtual user table:
>
> If the GUI is unable to add or modify the virtusertable and cannot
> rehash it
> without errors, it'll also generate an "Unknown error during create".
>
> To check this, rehash the virtusertable manually from the command line:
>
> makemap hash /etc/mail/virtusertable.db < /etc/mail/virtusertable
>
> If that doesn't go through without an error, then you must edit the
> conflicting lines in /etc/mail/virtusertable and then re-hash again.
> The
> command usually tells you in which lines of /etc/mail/virtusertable the
> errors
> are.
>
> --
> With best regards
>
> Michael Stauber
>

Hi Michael,

Ran the cronjob manually and rehashed the virtusertable, no errors but adding user still not working :-S

Could it be one of the other mail tables?

Many Thanks,
Jason Humphrey
BWS
Partner

Mobile: 07875 305350
Office: 01444 471887
Email: jasonh at bws4ict.co.uk
Web: www.bws4ict.co.uk