[BlueOnyx:21222] Re: FTP login defaultroot wrong path

[Chris Gebhardt - VIRTBIZ Internet]

Hi Jochen,


On 7/31/2017 4:38 AM, Jochen Demmer wrote:
> http://mail.blueonyx.it/pipermail/blueonyx/2009-July/001575.html
> http://blueonyx.mail.blueonyx.narkive.com/BXui2MYr/blueonyx-01431-default-ftp-login-to-web-folder
> The other posts tell you have to use the fqdn rather than the IP. In my 
> case there is no difference if I use the IP or the hostname. The problem 
> remains the same.

This is correct, and the expected behavior.  The results are not 
dependent upon the IP or hostname you access the server with.  The 
directory that you are logged into is completely dependent on the 
credentials.


> This is nasty because the user just puts the html files into the "web" 
> directory and he keeps wondering why his website isn't working.
> We need to tell every single customer to go into "../../../web" instead. 
> We want the user to be put into this directory by default.

Yes, again this is a function of the way BlueOnyx (and BlueQuartz before 
that, and Cobalt before that) is constructed.

We send instructions to every customer at signup and publish in our 
knowledgebase that the web administrator must publish to ../../../web. 
That is the correct and supported method.   We encourage users to read 
the documentation.

There has been some discussion on making a change to this behavior in 
the past and IIRC there are some serious challenges.  Perhaps in the 
future it might be possible to make another directory the default, and 
have that as an option that may be toggled within the BlueOnyx GUI.  Of 
course, this must be managed very carefully because there is a fairly 
substantial existing userbase that expects to log into ../../../web, and 
if this were changed it may present some problems, and a lot of support 
calls.   Nobody wants that.

-- 
Chris Gebhardt
VIRTBIZ Internet Services
Access, Web Hosting, Colocation, Dedicated
www.virtbiz.com | toll-free (866) 4 VIRTBIZ