[BlueOnyx:21396] Re: Apache Webserver SSLCipherSuite - *** published ***

[Colin Jack]

Hi Chris

On 20/09/2017, 13:32, "Blueonyx on behalf of Chris Gebhardt - VIRTBIZ Internet" <blueonyx-bounces at mail.blueonyx.it on behalf of cobaltfacts at virtbiz.com> wrote:

    Hi Colin,
    
    On 9/20/2017 6:18 AM, Colin Jack wrote:
    > We have a number of customers complaining their websites are down. 
    > Reboot server hasn’t worked but will check logs when I get in front of a 
    > computer. Currently on iPhone.
    > 
    > Anyone else seeing this?
    
    Is Apache running?   Had a UK customer earlier this morning that had 
    Apache lock up on them so our tech found a particular PID was preventing 
    a restart.   So after forcefully killing all httpd processes, then 
    searching for anything running with httpd and specifically killing that 
    PID with a -9, the tech was able to start httpd and admserv again.   See 
    the following:
    
    killall -9 httpd
    ps -aux | grep "httpd"
    kill -9 15209
    service httpd start
    service admserv start
    
    The PID may be different in your case.
    
    Of course, a reboot would typically have handled this.   Your case may 
    be different.   If the problem is ongoing and it's one of your servers 
    with us, open a ticket and we'll have a look asap.

Reboot doesn’t seem to solve the problem and it has hit multiple servers.
Apache is running okay but all websites getting:

Forbidden

You don't have permission to access / on this server.

I will trawl through the logs – been away from a computer but now back!

Thanks

Colin