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</head><BODY ><div><SPAN style="font-size:10pt;">I will not continue this on the list.</SPAN></div>
<div> </div>
<div><SPAN style="font-size:10pt;">I have my questions answered. I too have emails I could inflict on the list and I will not.</SPAN></div>
<div> </div>
<div><SPAN style="font-size:10pt;">Sorry List! and thanks to all of those who continue to help!</SPAN></div>
<div> </div>
<div><SPAN style="font-size:10pt;">tony</SPAN></div>
<div> </div>
<div> </div>
<div><SPAN style="font-size:10pt;"><br /><br /></span></div>
<div><SPAN style="font-size:10pt;color:navy;">> Tony.</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">></SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> I wont bother discussing this in great detail about this on the</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> list. As Michael</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> said, this is not a customer support mail-list. But I do wish to</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> publically defend your accusations briefly.</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">></SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> 1. Your initial query was responded to promptly.</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> 2. Subsequent replies were generally within 1-2 days. There was one</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> with a max of 6 days - but at the time, we were still waiting on</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> information from you, so there was no update from us. 3. I have</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> been unable to reproduce the problem.</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> 4. I have offered to logon to your box to find the exact problem,</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> but you have declined this offer.</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">></SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> You cant have it both ways - When help is offered but you refuse</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> it, it is unreasonable to complain about poor service in the same</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> breath - and it is even more unreasonable to do it in a public</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> forum.</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">></SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> I will continue to assist you off-list if you will accept my help.</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">></SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> Regards,</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> Greg.</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">></SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">></SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> On 3/03/2010 3:32 AM, Tony C. Loosle wrote:</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> No, just on individual sites,</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> which I now have working ok. </SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> Still looking for an auto</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> solution, but don't see that yet for the BX server.</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> Glad to pay for a product, and</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> when I do I expect some support...</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">> T</SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">></SPAN></div>
<div><SPAN style="font-size:10pt;color:navy;">></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> Tony,</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> Are you trying</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> to install it as a server wide service or something? Our</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> developers just plunk it down in the sites that need it I believe.</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> As the admin I</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> have not had to dink with it.</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> Perhaps you</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> need to consider a product for which you pay for</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> support and</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> then you might have reason to complain. I am new to BX and this</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> list but I suspect the attitude will not help you resolve your</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> problem.</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> HTH</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> Bret</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> Tony C. Loosle</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> wrote:</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> Yes and</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> my customers are ok with</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> a 3 week</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> answer to any problem as well. Works great!</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> I just tell</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> them I am out of the</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> office</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> and the need to wait for any thing to be fixed. Wonderful</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> support!</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> Hi Tony.</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> On</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> 2/03/2010</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> 5:28 AM,</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> Tony C. Loosle wrote:</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:blue;">>>>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> After a</SPAN></div>
<div><SPAN style="font-size:10pt;color:blue;">>>>> year</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> and</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> no</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> solution I am still looking for a way to easily</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:blue;">>>>></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> install</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> Joomla</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> and others on my BX box.</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> Does</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> anyone</SPAN></div>
<div><SPAN style="font-size:10pt;color:blue;">>>>> have</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> anything</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> besides Compass Networks?</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> As I have</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> informed</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> you, I am currently overseas. The problem you are having</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> appears</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> to be only happening on your server. I have offered to</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> login to</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> the box on a number of occasions to fix your issue. I</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> have</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> other</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> customers who use our Joomla package without any problems</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> at all.</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> If you</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> want my</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> help, it</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> is always on offer, but if I cannot</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> replicate</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> the</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> problem</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> anywhere else, I will need to look at your box to fix the</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> problem.</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> Regards,</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> Greg.</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> _______________________________________________</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> Blueonyx</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> mailing list</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> Blueonyx@blueonyx.it</SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>> <a href="http://www.blueonyx.it/mailman/listinfo/blueonyx">http://www.blueonyx.it/mailman/listinfo/blueonyx</a></SPAN></div>
<div><SPAN style="font-size:10pt;color:purple;">>>></SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> _______________________________________________</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> Blueonyx mailing list</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> Blueonyx@blueonyx.it</SPAN></div>
<div><SPAN style="font-size:10pt;color:maroon;">>> <a href="http://www.blueonyx.it/mailman/listinfo/blueonyx">http://www.blueonyx.it/mailman/listinfo/blueonyx</a></SPAN></div>
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