<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>We have a BlueOnyx (5108R) server that is rejecting inbound mail for all users with "User unknown". It also rejects outbound mail from all users. Does anyone have a suggestion?</div><div><br></div><div>Some data points:</div><div><br></div><div>1)<span class="Apple-tab-span" style="white-space:pre"> </span>This is a new server with vsites migrated from a 5106R server. The behavior is the same with newly created users however.</div><div>2)<span class="Apple-tab-span" style="white-space:pre"> </span>The virtusertable.db seems good. Sendmail -bv verifies user addresses as deliverable but these addresses are rejected as user unknown". I rebuilt the virtusertable.db but the results are the same.</div><div>3)<span class="Apple-tab-span" style="white-space:pre"> </span>Mail sent FROM a vsite user is also rejected with User unknown even though the user is authenticated by password</div><div><br></div><div><br></div><div>FROM MAILLOG:</div><div><div>May 15 10:54:50 taveuni milter-greylist: STARTTLS succeeded for DN="/C=US/ST=California/L=Mountain+20View/O=Google+20Inc/CN=smtp.gmail.com", bypassing greylisting</div><div>May 15 10:54:51 taveuni sendmail[31228]: q4FEsnw8031228: ruleset=check_rcpt, arg1=<<a href="mailto:william.thackrey@vsitedomain.com">william.thackrey@vsitedomain.com</a>>, relay=mail-ey0-f181.google.com [209.85.215.181], reject=550 5.1.1 <<a href="mailto:william.thackrey@vsitedomain.com">william.thackrey@vsitedomain.com</a>>... User unknown</div><div>May 15 10:54:51 taveuni sendmail[31228]: q4FEsnw8031228: from=<<a href="mailto:wet999@gmail.com">wet999@gmail.com</a>>, size=0, class=0, nrcpts=0, proto=ESMTP, daemon=MTA, relay=mail-ey0-f181.google.com [209.85.215.181]</div><div>May 15 10:55:33 taveuni sendmail[31238]: STARTTLS=server, relay=mail-ey0-f181.google.com [209.85.215.181], version=TLSv1/SSLv3, verify=OK, cipher=RC4-SHA, bits=128/128</div><div>May 15 10:55:33 taveuni milter-greylist: STARTTLS succeeded for DN="/C=US/ST=California/L=Mountain+20View/O=Google+20Inc/CN=smtp.gmail.com", bypassing greylisting</div><div>May 15 10:55:33 taveuni sendmail[31238]: q4FEtVGP031238: ruleset=check_rcpt, arg1=<<a href="mailto:wetsa@vsitedomain.com">wetsa@vsitedomain.com</a>>, relay=mail-ey0-f181.google.com [209.85.215.181], reject=550 5.1.1 <<a href="mailto:wetsa@vsitedomain.com">wetsa@vsitedomain.com</a>>... User unknown</div><div>May 15 10:55:33 taveuni sendmail[31238]: q4FEtVGP031238: from=<<a href="mailto:wet999@gmail.com">wet999@gmail.com</a>>, size=0, class=0, nrcpts=0, proto=ESMTP, daemon=MTA, relay=mail-ey0-f181.google.com [209.85.215.181]</div></div><div><br></div><div><div>SENDMAIL VERIFY USER:</div><div>[root@taveuni init.d]# sendmail -bv <a href="mailto:william.thackrey@domainname.com">william.thackrey@domainname.com</a></div><div><a href="mailto:william.thackrey@domainname.com">william.thackrey@domainname.com</a>... deliverable: mailer local, user localusername</div></div><div><br></div><div><div>TELNET SESSION ON SUBMISSION PORT 587:</div><div>Pro:~ wet$ telnet 204.13.999.999 587</div><div>Trying 204.13.999.999...</div><div>Connected to 204.13.999.999.</div><div>Escape character is '^]'.</div><div>220 <a href="http://taveuni.primarydomain.com">taveuni.primarydomain.com</a> ESMTP Sendmail Ready; Tue, 15 May 2012 10:24:19 -0400</div><div>helo <a href="mailto:william.thackrey@vsitedomain.com">william.thackrey@vsitedomain.com</a></div><div>501 5.0.0 Invalid domain name</div><div>helo wetsa</div><div>250 <a href="http://taveuni.primarydomain.com">taveuni.primarydomain.com</a> Hello cpe-76-89-999-999.socal.res.rr.com [76.89.999.999] (may be forged), pleased to meet you</div><div>auth login</div><div>334 VXNlcm5hbWU6</div><div>d2V0999=</div><div>334 UGFzc3dvcmQ6</div><div>Z999a3999XIuL999N99=</div><div>235 2.0.0 OK Authenticated</div><div>mail from: <a href="mailto:william.thackrey@vsitedomain.com">william.thackrey@vsitedomain.com</a></div><div>550 5.1.1 <a href="mailto:william.thackrey@vsitedomain.com">william.thackrey@vsitedomain.com</a>... User unknown</div><div>mail from: <a href="mailto:wetsa@taveuni.primarydomain.com">wetsa@taveuni.primarydomain.com</a></div><div>250 2.1.0 <a href="mailto:wetsa@taveuni.primarydomain.com">wetsa@taveuni.primarydomain.com</a>... Sender ok</div><div>rcpt to: <a href="mailto:mike.cormier@vsitedomain.com">mike.cormier@vsitedomain.com</a></div><div>250 2.1.5 <a href="mailto:mike.cormier@vsitedomain.com">mike.cormier@vsitedomain.com</a>... Recipient ok</div><div>data</div><div>354 Enter mail, end with "." on a line by itself</div><div>Subject: Sent from telnet session</div><div>This is a test enail sent from telnet on port 587.</div><div>.</div><div>250 2.0.0 q4FEOJj5029723 Message accepted for delivery</div></div><div><br></div><div><br></div><div><br></div><br><div apple-content-edited="true">
<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-weight: normal; "><b><span class="Apple-style-span" style="font-weight: normal; "><b><p class="MsoNormal" style="display: inline !important; "><b><span style="font-size: 9pt; font-family: 'Verdana Bold'; color: rgb(109, 109, 109); ">___________________________________________</span></b></p></b></span></b><b><span class="Apple-style-span" style="font-weight: normal; "><b><p class="MsoNormal" style="display: inline !important; "><b><span style="font-size: 9pt; font-family: 'Verdana Bold'; color: rgb(109, 109, 109); ">___________</span></b></p></b></span></b></div></div><b><span class="Apple-style-span" style="font-weight: normal; "><b><p class="MsoNormal" style="display: inline !important; "><b><span style="font-size: 9pt; font-family: 'Verdana Bold'; color: rgb(109, 109, 109); "> </span></b></p></b></span></b><b><span class="Apple-style-span" style="font-weight: normal; "><b><p class="MsoNormal" style="display: inline !important; "><b><span style="font-size: 9pt; font-family: 'Verdana Bold'; color: rgb(109, 109, 109); ">William Thackrey </span></b></p></b></span></b><b><span class="Apple-style-span" style="font-weight: normal; "><b><p class="MsoNormal" style="display: inline !important; "><b><span style="font-size: 9pt; font-family: 'Verdana Bold'; color: rgb(0, 15, 106); ">| concanon llc</span></b></p></b></span></b><b><span class="Apple-style-span" style="font-weight: normal; "><b><p class="MsoNormal" style="display: inline !important; "><b><span style="font-size: 9pt; font-family: 'Verdana Bold'; color: rgb(109, 109, 109); "> </span></b><b><span style="font-size: 9pt; font-family: 'Verdana Bold'; color: rgb(109, 109, 109); "> </span></b><b><span style="font-size: 9pt; font-family: 'Verdana Bold'; color: rgb(0, 15, 106); ">| </span></b><b><span style="font-size: 9pt; font-family: 'Verdana Bold'; color: rgb(109, 109, 109); ">insight on demand </span></b></p></b></span></b><b><span class="Apple-style-span" style="font-weight: normal; "><b><p class="MsoNormal" style="display: inline !important; "><b><span style="font-size: 9pt; font-family: 'Verdana Bold'; color: rgb(109, 109, 109); "> </span></b><b><span style="font-size: 9pt; font-family: 'Verdana Bold'; color: rgb(0, 15, 106); ">| </span></b><b><span style="font-size: 9pt; font-family: 'Verdana Bold'; color: rgb(109, 109, 109); ">310.428.5200</span></b></p></b></span></b></div>
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<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div>William Thackrey</div><div><a href="mailto:wethackrey@gmail.com">wethackrey@gmail.com</a></div><div><br></div></span><br class="Apple-interchange-newline">
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