<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">Good afternoon – </font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">One of our BlueOnyz servers is returning this error when trying to delete a visite:</font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">"Sorry,
an error occurred while trying to create an email server map file. If
mail server configuration files were removed or manually modified,
please restore the original versions and try again."</font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">Not surprisingly we see the same error when trying to add or delete a vsite user. The same thing occurs on all vsites.</font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">I thought I knew how to fix this. Evidently not. So far we've done the following:</font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">1) backed up and deleted the /var/mail/virtusertable.db file.</font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">2) run makemap hash virtusertable < virtusertable to rebuild the virtual user table database.</font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">3) run newaliases</font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">4) restarted the server</font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">5) verified permissions for /var/mail and all contents are the same as one of our working BlueOnyx servers.</font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">6) backed up </font><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; ">virtusertable and </span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; ">virtusertable.db (again)</span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; "><br></span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; ">7) removed all but one vsite from </span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; ">virtusertable</span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; "><br></span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; ">8) </span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; ">run makemap hash virtusertable < virtusertable to rebuild the virtual user table database.</span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; "><br></span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; ">9) tried to add a user to the remaining vsite. Tested again.</span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; "><br></span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; ">10) restarted the server. Tested again.</span></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">Still no joy. Obviously I missed something. Ideas, anyone?</font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">Thanks!</font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;">Bill Thackrey</font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div><div><font style="font-family:Arial,Helvetica,sans-serif;font-size:12px;"><br></font></div></body></html>