<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Hi Chris! As I can see everthing the settings of the domain is okay. Can you have a quick look on my server if all settings in the GUI are okay? Can I write you off list?<br><br>Von meinem iPad gesendet</div><div><br>Am 10.03.2016 um 15:16 schrieb NETgemacht <<a href="mailto:hallo@netgemacht.at">hallo@netgemacht.at</a>>:<br><br></div><blockquote type="cite"><div><meta http-equiv="Content-Type" content="text/html charset=utf-8">Thanks Chris!<div class="">I will check the DNS settings of the third-party service and I hope I can solve it.</div><div class=""><br class=""></div><div class=""><br class=""></div><div class=""><div apple-content-edited="true" class="">
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<br class=""><div><blockquote type="cite" class=""><div class="">On 10 Mar 2016, at 15:07, Chris Gebhardt - VIRTBIZ Internet <<a href="mailto:cobaltfacts@virtbiz.com" class="">cobaltfacts@virtbiz.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class=""><br class="">On 3/10/2016 7:56 AM, NETgemacht wrote:<br class=""><blockquote type="cite" class="">The domainname is entered for the email server alias on the vsite. I<br class="">will check the DNS settings of the extern domain, when I get access to<br class="">it. I think everything is configured right in the GUI and everything<br class="">worked fine until yesterday. So it can only be an misconfiguration of<br class="">the extern domain.<br class=""></blockquote><br class="">This can be a problem when customers choose to have DNS hosted <br class="">elsewhere. We prefer this not happen, because whenever there is a <br class="">problem they of course come to us to resolve it. When they are hosting <br class="">the DNS at a third-party service then it becomes impossible for us to <br class="">help. This leads to frustration from the customer as well as our staff <br class="">who is powerless to correct the issue. To be clear, the problem is not <br class="">with the BlueOnyx server in that case, but with the customer's DNS <br class="">configuration.<br class=""><br class="">I hope that your customer is able to fix the trouble. But if they are <br class="">not and you want us to have another look, you can tell us the domain <br class="">name so that we can test it for you.<br class="">-- <br class="">Chris Gebhardt<br class="">VIRTBIZ Internet Services<br class="">Access, Web Hosting, Colocation, Dedicated<br class=""><a href="http://www.virtbiz.com" class="">www.virtbiz.com</a> | toll-free (866) 4 VIRTBIZ<br class="">_______________________________________________<br class="">Blueonyx mailing list<br class=""><a href="mailto:Blueonyx@mail.blueonyx.it" class="">Blueonyx@mail.blueonyx.it</a><br class=""><a href="http://mail.blueonyx.it/mailman/listinfo/blueonyx">http://mail.blueonyx.it/mailman/listinfo/blueonyx</a><br class=""></div></div></blockquote></div><br class=""></div></div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>Blueonyx mailing list</span><br><span><a href="mailto:Blueonyx@mail.blueonyx.it">Blueonyx@mail.blueonyx.it</a></span><br><span><a href="http://mail.blueonyx.it/mailman/listinfo/blueonyx">http://mail.blueonyx.it/mailman/listinfo/blueonyx</a></span><br></div></blockquote></body></html>