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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Hi Blues,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This morning a customer contacted me to let me know that emails from outlook.com (and possibly hotmail.com) addresses could not be sent to valid accounts on the server. I checked and found a bounce for an email that I sent on Friday, reproduced below with email addresses mangled. Gmail and other providers work just fine and the IP doesn’t appear to be on any email blacklists.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve tried the restarting mail services in the GUI, the restart-email-services script that sometimes fixes issue and even restarting the server but emails from outlook.com still do not get through. Since the email delivery is attempted five times, bounces take a while to arrive.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Is anyone else experiencing this, or have any idea where to start fixing things?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>All the best,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Dick Dolby<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>--------------------------- 8< ----------------------------<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p><b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#000066'>Delivery has failed to these recipients or groups:</span></b><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><a href="mailto:sa***es@tidetimes.org.uk%20(sa***es@tidetimes.org.uk)">sa***es@tidetimes.org.uk (sa***es@tidetimes.org.uk)</a><br></span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.<o:p></o:p></span></p><p><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.<o:p></o:p></span></p><p><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>For more information and tips to fix this issue see this article: <a href="https://go.microsoft.com/fwlink/?LinkId=389361">https://go.microsoft.com/fwlink/?LinkId=389361</a>.<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:gray'><o:p> </o:p></span></p><p><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:gray'>Diagnostic information for administrators:</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:gray'><o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:gray'>Generating server: AM6EUR05HT131.mail.protection.outlook.com<br>Receiving server: AM6EUR05HT131.eop-eur05.prod.protection.outlook.com <br>Total retry attempts: 5<o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:gray'><a href="mailto:sa***es@tidetimes.org.uk">sa***es@tidetimes.org.uk</a><br>1/25/2020 10:24:18 AM - Server at AM6EUR05HT131.eop-eur05.prod.protection.outlook.com returned '550 5.4.300 Message expired'<o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:gray'>Original message headers:<o:p></o:p></span></p><pre><span style='color:gray'>Received: from DB8EUR05HT129.eop-eur05.prod.protection.outlook.com<o:p></o:p></span></pre><pre><span style='color:gray'> (2a01:111:e400:fc0f::302) by<o:p></o:p></span></pre><pre><span style='color:gray'> AM6EUR05HT131.eop-eur05.prod.protection.outlook.com (2a01:111:e400:fc11::452)<o:p></o:p></span></pre><pre><span style='color:gray'> with Microsoft SMTP Server (version=TLS1_2,<o:p></o:p></span></pre><pre><span style='color:gray'> cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2665.18; Sat, 25 Jan<o:p></o:p></span></pre><pre><span style='color:gray'> 2020 07:50:05 +0000<o:p></o:p></span></pre><pre><span style='color:gray'>Received: from AM6EUR05HT136.eop-eur05.prod.protection.outlook.com<o:p></o:p></span></pre><pre><span style='color:gray'> (2a01:111:e400:fc11::468) by<o:p></o:p></span></pre><pre><span style='color:gray'> DB8EUR05HT129.eop-eur05.prod.protection.outlook.com (2a01:111:e400:fc0f::302)<o:p></o:p></span></pre><pre><span style='color:gray'> with Microsoft SMTP Server (version=TLS1_2,<o:p></o:p></span></pre><pre><span style='color:gray'> cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2665.18; Sat, 25 Jan<o:p></o:p></span></pre><pre><span style='color:gray'> 2020 07:33:45 +0000<o:p></o:p></span></pre><pre><span style='color:gray'>Received: from DB8EUR05HT130.eop-eur05.prod.protection.outlook.com<o:p></o:p></span></pre><pre><span style='color:gray'> (2a01:111:e400:fc0f::442) by<o:p></o:p></span></pre><pre><span style='color:gray'> AM6EUR05HT136.eop-eur05.prod.protection.outlook.com (2a01:111:e400:fc11::468)<o:p></o:p></span></pre><pre><span style='color:gray'> with Microsoft SMTP Server (version=TLS1_2,<o:p></o:p></span></pre><pre><span style='color:gray'> cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2665.18; Fri, 24 Jan<o:p></o:p></span></pre><pre><span style='color:gray'> 2020 13:06:30 +0000<o:p></o:p></span></pre><pre><span style='color:gray'>ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;<o:p></o:p></span></pre><pre><span style='color:gray'> b=MHue62hBZP3OmrsYxcf+T8oqCFkSIjqaiK6EKL3nh+ZXG4DcALkZiRWisTy5AlwZZmx/gb84puzNfOeRoWTD9BRFxbih0EHeXuC6u6F7BdMR5OhTeUHwcz5VEZDo4XJdTYoBGIEss6U8bbM+5omDpQVJH+VsV3egiZ7zOLhinz8rXuNofZ5wwTLFBRr1eAKEdI6l2zn0UsKiSbxU0yUWRNLuhKVvTaxI9+UZcBvSDQJ/ziR/Fi6TwHc2Sz8+5zfqedL7cg1PGb2j4cq2672mAnE4vfh0ibSH1Wld8Z7McjIMxg5CbwsKZHc24LOpFrM7gU7t6FJKwstrAEWmDOXSSQ==<o:p></o:p></span></pre><pre><span style='color:gray'>ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;<o:p></o:p></span></pre><pre><span style='color:gray'> s=arcselector9901;<o:p></o:p></span></pre><pre><span style='color:gray'> h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;<o:p></o:p></span></pre><pre><span style='color:gray'> bh=k2nrUAr0sG+urU7ul/JtzBjpmQrFjFYcMFlWgZnAKaI=;<o:p></o:p></span></pre><pre><span style='color:gray'> b=Mnf8KtmgckbbQIpHOuXwImCi5HVSg6kPks6qWHo+g3SrvgAJxSqfCQgu6zszNWj39FIQjnrKgxtAqB4VosIK9zuCzLd++IHwWRcQrqSJ9sDRIcXjBtoM5yGuh6FuM+aALXqfdAbAHwgSgD8iyZCKT8cOTkWGGxzLI0EzaLXgGBvbe0CoU+/9tmjsEwJX3O0pOnOEc1F4ZovL4ILCOJScNK02SanAdpyZcWrHqPXLSeoF0mWi9DQ835VFQV/Ikf+xaoHoL+eiSKzGXwh+jTBw7Q5Nmx2N4XcQJVcO3T4pWd9sNx7G4seBbiZRhFRZIOpjYX8rEYZ8761oHBnrdLt53g==<o:p></o:p></span></pre><pre><span style='color:gray'>ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=none; dmarc=none;<o:p></o:p></span></pre><pre><span style='color:gray'> dkim=none; arc=none<o:p></o:p></span></pre><pre><span style='color:gray'>DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=outlook.com;<o:p></o:p></span></pre><pre><span style='color:gray'> s=selector1;<o:p></o:p></span></pre><pre><span style='color:gray'> h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;<o:p></o:p></span></pre><pre><span style='color:gray'> bh=k2nrUAr0sG+urU7ul/JtzBjpmQrFjFYcMFlWgZnAKaI=;<o:p></o:p></span></pre><pre><span style='color:gray'> b=slVtOE+wdkTLXtN28QNNm9U225IparwWzpM9xfUNMeQFaEymoaaK40WeTIHSIawo9PBxdPfW6X6rgyyKdCxjxN2GkHHgww6NcMdIvPlTE2Jd1mnqRey5AxgDR3HVEO4Hu0/L227oangVQlUavJAGS/aWttRz/dEyXvXAggNTyS2CgTtMQNgTRjpPFM0hk4QvU06Yvaqcf7UvHKXlNOYxbboV2A2yMsdiBD2DYEfAF/VfTby/uF0pMdnkpw4BZjAPrhzsP9Dqn7LHg7dsjujQuKYln/Oa8LcHDekheAYnCPq92rV9rdH8qRJtB2YfGmrFP0LU5a+scpc+ZuJeZLH/9A==<o:p></o:p></span></pre><pre><span style='color:gray'>Received: from DB8EUR05FT040.eop-eur05.prod.protection.outlook.com<o:p></o:p></span></pre><pre><span style='color:gray'> (2a01:111:e400:fc0f::36) by<o:p></o:p></span></pre><pre><span style='color:gray'> DB8EUR05HT130.eop-eur05.prod.protection.outlook.com (2a01:111:e400:fc0f::442)<o:p></o:p></span></pre><pre><span style='color:gray'> with Microsoft SMTP Server (version=TLS1_2,<o:p></o:p></span></pre><pre><span style='color:gray'> cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2665.18; Fri, 24 Jan<o:p></o:p></span></pre><pre><span style='color:gray'> 2020 10:59:24 +0000<o:p></o:p></span></pre><pre><span style='color:gray'>Received: from AM5PR0602MB2930.eurprd06.prod.outlook.com (10.233.238.59) by<o:p></o:p></span></pre><pre><span style='color:gray'> DB8EUR05FT040.mail.protection.outlook.com (10.233.238.220) with Microsoft<o:p></o:p></span></pre><pre><span style='color:gray'> SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id<o:p></o:p></span></pre><pre><span style='color:gray'> 15.20.2665.18 via Frontend Transport; Fri, 24 Jan 2020 10:59:24 +0000<o:p></o:p></span></pre><pre><span style='color:gray'>Received: from AM5PR0602MB2930.eurprd06.prod.outlook.com<o:p></o:p></span></pre><pre><span style='color:gray'> ([fe80::34dc:25a4:d6ff:a33c]) by AM5PR0602MB2930.eurprd06.prod.outlook.com<o:p></o:p></span></pre><pre><span style='color:gray'> ([fe80::34dc:25a4:d6ff:a33c%2]) with mapi id 15.20.2665.017; Fri, 24 Jan 2020<o:p></o:p></span></pre><pre><span style='color:gray'> 10:59:24 +0000<o:p></o:p></span></pre><p class=MsoNormal>From: DD <dic***olby@outlook.com><o:p></o:p></p><p class=MsoNormal>To: "sa***es@tidetimes.org.uk" <sa***es@tidetimes.org.uk><o:p></o:p></p><p class=MsoNormal>Subject: email text<o:p></o:p></p><p class=MsoNormal>Thread-Topic: email text<o:p></o:p></p><p class=MsoNormal>Thread-Index: AdXSo3Km695YkpZARI69UdCKaBZaQA==<o:p></o:p></p><p class=MsoNormal>Date: Fri, 24 Jan 2020 10:59:23 +0000<o:p></o:p></p><p class=MsoNormal>Message-ID: <AM5PR0602MB29308A84D3CA741EAF342B13A50E0@AM5PR0602MB2930.eurprd06.prod.outlook.com><o:p></o:p></p><p class=MsoNormal>Accept-Language: en-GB, en-US<o:p></o:p></p><p class=MsoNormal>Content-Language: en-US<o:p></o:p></p><p class=MsoNormal>X-MS-Has-Attach:<o:p></o:p></p><p class=MsoNormal>X-MS-TNEF-Correlator:<o:p></o:p></p><p class=MsoNormal>x-incomingtopheadermarker: OriginalChecksum:825C61F0275597287EB0B5945389ABA9B4CDF930615461F7712948F55FDC261E;UpperCasedChecksum:7B89CB32D115E82C9DCCBC39345F1D81EE3DB04ADD924E5FB67F83AF507B87F5;SizeAsReceived:6673;Count:42<o:p></o:p></p><p class=MsoNormal>x-tmn: [Zo65NjN9QipxHqunv61OwgcAioBggPje]<o:p></o:p></p><p class=MsoNormal>x-ms-publictraffictype: Email<o:p></o:p></p><p class=MsoNormal>x-incomingheadercount: 42<o:p></o:p></p><p class=MsoNormal>x-eopattributedmessage: 0<o:p></o:p></p><p class=MsoNormal>x-ms-office365-filtering-correlation-id: 50dd5257-1b66-4d3c-797c-08d7a0bc78fe<o:p></o:p></p><p class=MsoNormal>X-MS-TrafficTypeDiagnostic:<o:p></o:p></p><p class=MsoNormal> DB8EUR05HT130:|DB8EUR05HT130:|AM6EUR05HT136:|AM6EUR05HT136:|DB8EUR05HT129:|DB8EUR05HT129:|AM6EUR05HT131:<o:p></o:p></p><p class=MsoNormal>x-microsoft-antispam: BCL:0;<o:p></o:p></p><p class=MsoNormal>x-microsoft-antispam-message-info: Jq/WPKaGqaHRQ4Vydk5U4qe7Vw66WoaoGvNykPX6lqxrIbeUCkk3fnMCZCklDQwS6rSyESc1OqcKWEQrLcobeBRJmMXZ3JFFXRyLFgSaU3ytiVoXwfJb/IfUzFtAantCgHbKkC1w7TkDWsQQ5WOgied5ZChVvC1OZCsARZ7aBW2gVssE8q3jRmqPf5lfR024<o:p></o:p></p><p class=MsoNormal>x-ms-exchange-antispam-messagedata: UrI+I6XJjuj8yvgDyfS3I3BrLGSm0qrGbAJfOrPDXUwQfEaOXtCOGyxo/Ou7nNsWeUiEL0pjfdbZDsFrJlGy/nc4mqkPSXQoSJrD0qUenq6EcLacCuppPMVzXyK/RXz/niqw41fgwj6osXfNxFhaaA==<o:p></o:p></p><p class=MsoNormal>x-ms-exchange-transport-forked: True<o:p></o:p></p><p class=MsoNormal>Content-Type: multipart/alternative;<o:p></o:p></p><p class=MsoNormal> boundary="_000_AM5PR0602MB29308A84D3CA741EAF342B13A50E0AM5PR0602MB2930_"<o:p></o:p></p><p class=MsoNormal>MIME-Version: 1.0<o:p></o:p></p><p class=MsoNormal>X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 00000000-0000-0000-0000-000000000000<o:p></o:p></p><p class=MsoNormal>X-MS-Exchange-CrossTenant-Network-Message-Id: 50dd5257-1b66-4d3c-797c-08d7a0bc78fe<o:p></o:p></p><p class=MsoNormal>X-MS-Exchange-CrossTenant-rms-persistedconsumerorg: 00000000-0000-0000-0000-000000000000<o:p></o:p></p><p class=MsoNormal>X-MS-Exchange-CrossTenant-originalarrivaltime: 24 Jan 2020 10:59:23.8874<o:p></o:p></p><p class=MsoNormal> (UTC)<o:p></o:p></p><p class=MsoNormal>X-MS-Exchange-CrossTenant-fromentityheader: Internet<o:p></o:p></p><p class=MsoNormal>X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa<o:p></o:p></p><p class=MsoNormal>X-MS-Exchange-Transport-CrossTenantHeadersStamped: DB8EUR05HT130<o:p></o:p></p><p class=MsoNormal>Return-Path: dic***olby@outlook.com<o:p></o:p></p><p class=MsoNormal>X-OriginatorOrg: outlook.com<o:p></o:p></p></div></body></html>