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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I should have mentioned that I checked that. There are no IP’s blocked by failed login. They have 13 other users in the same office (same IP) that work fine. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I tried setting it up Outlook from my office and get the same error. My IP works fine with three domains of my own on the same server. She gets the same error message when trying to send mail on her cell phone. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Her account was active when I migrated this domain to this server 4 months ago and has been working fine until this week.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I considered deleting her account from the server and creating it again, but I don’t want her to lose all her email. She is a lawyer and needs her old emails, so that would be a last resort.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Roy Fritz<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Western PA Internet Access<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>326 Vanyo Road<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Berlin, PA 15530<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>(814) 267-6311 Fax: (814) 267-4635<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><a href="http://www.wpia.net/"><span style='color:#0563C1'>www.wpia.net</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Blueonyx <<a href="mailto:blueonyx-bounces@mail.blueonyx.it">blueonyx-bounces@mail.blueonyx.it</a>> <b>On Behalf Of </b>Chris Gebhardt - VIRTBIZ Internet via Blueonyx<br><b>Sent:</b> Friday, July 19, 2024 5:54 AM<br><b>To:</b> <a href="mailto:blueonyx@mail.blueonyx.it">blueonyx@mail.blueonyx.it</a><br><b>Subject:</b> [BlueOnyx:27114] Re: Email issue<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p>Hi Roy,<o:p></o:p></p><div><p class=MsoNormal>On 7/18/24 10:02 PM, Roy Fritz via Blueonyx wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Jul 18 22:33:28 hostname postfix/smtpd[1386578]: NOQUEUE: reject: RCPT from unknown[216.9.xxx.xxx]: 554 5.7.1 <<a href="mailto:alonas@domain.com">alonas@domain.com</a>>: Sender address rejected: Access denied; from=<<a href="mailto:alonas@domain.com">alonas@domain.com</a>> to=<<a href="mailto:alonas@domain.com">alonas@domain.com</a>> proto=ESMTP helo=<STATION1> <o:p></o:p></p></div></blockquote><p>I would check 2 things:<o:p></o:p></p><p>#1: The sending address in Roundcube is a valid user or alias. It's possible for a user to create an identity in Roundcube that doesn't match an actual address on the server.<o:p></o:p></p><p>#2: The sending address hasn't been added to a reject list somewhere (ie: Network Services -> Email -> Advanced tab or AV-Spam -> SpamAssassin -> Blacklist from)<o:p></o:p></p><p>That's assuming of course that the DNS entries are properly configured for the domain. Since your other domain users don't report problems that's probably OK but if this is your only webmail user then you need to look at what that box is seeing differently than your users.<o:p></o:p></p><pre>-- <o:p></o:p></pre><pre>Chris Gebhardt<o:p></o:p></pre><pre>VIRTBIZ Internet Services<o:p></o:p></pre><pre>Access, Web Hosting, Colocation, Dedicated<o:p></o:p></pre><pre><a href="http://www.virtbiz.com">www.virtbiz.com</a> | toll-free (866) 4 VIRTBIZ<o:p></o:p></pre></div></body></html>