[BlueOnyx:11186] Re: Curious hostname/domain problem

Chris Gebhardt - VIRTBIZ Internet cobaltfacts at virtbiz.com
Thu Aug 16 17:06:08 PET 2012


Michael Stauber wrote:
> Hi Chris,
> 
>> After a bit of digging, we found that some of the sites are configured 
>> in an unusual way.   Instead of the typical "www" in hostname and 
>> "domain.tld" in the domain field, the user has placed the domain in the 
>> hostname and the tld in the domain.  In other words, if the site is 
>> www.mybrokenwebsite.com, he has it configured with "mybrokenwebsite" in 
>> hostname and "com" in domain.
> 
> Wow. That really ain't supposed to be working, as "com" alone and by
> itself is not a valid hostname. It might work for "co.uk" or therelike
> (because of the dot in that TLD), but this is indeed unusual. I'll check
> the regular expressions for this to be sure.

This is a 5106R box, for what it's worth.  Sorry I failed to mention 
that in the OP.

>> Attempting to fix this through the GUI fails.  Therefore, we decided to 
>> try a cmuExport, then rename the site in the XML file, delete the site 
>> from the GUI, then import with the proper nomenclature.   This also 
>> resulted in failure.  The GUI reports back "Site removal failed".  Here 
>> is what gets logged in /var/log/messages:
>>
>> Aug 16 13:11:56 blue cced(smd)[11572]: client 0:[48:3763]: AUTHKEY to 
>> user "" failed
>> Aug 16 13:11:56 blue cced(smd)[11575]: client [0:11574] has admin rights
>> Aug 16 13:11:56 blue cced(smd)[11577]: client [0:11574] has admin rights
>> Aug 16 13:11:56 blue cced(smd)[11577]: client 5:[0:11574]: SET  340 
>> noFileCheck = 1
>> Aug 16 13:11:56 blue cced(smd)[11577]: client 5:[0:11574]: SET succeeded
>> Aug 16 13:11:56 blue cced(smd)[11577]: client 5:[0:11574]: DESTROY  340
>> Aug 16 13:11:57 blue cced(smd)[11577]: handler 
>> handlers/Compass/roundcube/user_destroy.pl failed
>> Aug 16 13:11:57 blue cced(smd)[11577]: client 5:[0:11574]: DESTROY failed
>>
>> Any ideas on how we can go about repairing this for the customer?
> 
> As the failure is a handler from the RoundCube PKG, I would suggest to
> try to uninstall RoundCube from the GUI while you delete the sites. This
> appears to be an older RoundCube anyway, as the newer RoundCube from
> both Compass and Solarspeed no longer includes this handler.

OK, not a bad suggestion!

-- 
Chris Gebhardt
VIRTBIZ Internet Services
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