[BlueOnyx:14205] Re: NewLinQ username

[Chris Gebhardt - VIRTBIZ Internet]

On 1/3/2014 4:48 PM, Gerald Waugh wrote:

> The issue I had was where the owner of the server pays someone to
> install packages on a server.
> Later he decides to pay someone else to install packages on the server.
>
> In one case I have in mind the last person installing packages was
> killed in an auto accident and is no longer available.
> Seems overly complicated to me.


That's a good point.   The licensing probably works well for a customer 
with one or several servers of their own.  However, we have encountered 
some rather frustrating cases.

For instance, we have provided management services for customers where, 
before everything was installed via NewLinq, we could purchase a package 
on the customer's behalf, install it, then charge that back to the 
customer on an upcoming invoice and everyone's happy.   The developer 
gets paid, we get paid, the customer gets their software installed.

After the switch to NewLinq, we wound up in a situation where we would 
install our credentials on a customer server, install a package, then 
the customer decides they're ready to take matters into their own hands, 
or they find another sysadmin, or... whatever, now things are complicated.

So we find ourselves in a bit of a pickle.  The developers need to have 
a way to reasonably ensure they are paid for their work.   It's not good 
when we have someone who just keeps infinitely using the same license on 
servers willy-nilly.  At the same time, there needs to be a system 
flexible enough so that it stays out of the way and lets the user and 
sysadmin do their job.

As it currently stands, the existing system has been an impediment to 
our ability to help customers.  Consequently, we've not bought a package 
for a customer in a long time.  Instead, we encourage the customer to 
get the whole purchase and NewLinq business handled on their own.  I'm 
not aware of what percentage actually follow through, and how many 
simply lose interest.

That's no swipe against Greg or Michael.  But I can say that the current 
state of the BlueOnyx shop and the way software is installed is, shall 
we say, less than ideal.  For our purposes, anyhow.   I'd certainly be 
happy to dialog with the shop owners/vendors to provide what I would 
hope is constructive info if that's something that is welcomed.   They 
know where to hit me up.  ;)

Apart from that, it's just my 2 cents US.

-- 
Chris Gebhardt
VIRTBIZ Internet Services
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