[BlueOnyx:23768] Re: AV Spam disappearance

[Greg Kuhnert]

Hi Larry.

Software entitlements are based on the expiry date of purchase. If you have AV-SPAM linked, you will see the most recent package built AFTER your expiry date. If you went from 510x to 520x … you will not see a gui, even if the older package is installed from the 510x gui. And as for upgrade, you only get package built AFTER your expiry date.

Lets take this up in private message / tickets offline.

GK


> On 24 Mar 2020, at 9:32 am, Larry Smith <lesmith at ecsis.net> wrote:
> 
> Michael,
> 
>  Thanks, just grabbing one at random, a 5208R
> AV_SPAM not under Network Services.
> Under Software Updates, Installed Software it
> shows AV-SPAM  5.1.6-3 Solarspeed.net.
> 
> Third Party software says no new software to download.
> 
> Under BluOnyx, Expiry Report AV-SPAM shows
> 2013-11-07 15:56:30
> 
> -- 
> Larry Smith
> lesmith at ecsis.net
> 
> On Mon March 23 2020 17:02, Michael Stauber wrote:
>> Hi Larry,
>> 
>>> Curious why the AV_SPAM package has disappeared from
>>> Network Services on all my 5207 and 5208 boxes.  Yes,
>>> know 5207 is old and am in the process of replacing, but
>>> did not expect purchased software to "disappear".
>> 
>> It absolutely should not disappear in its entirety. Please check under
>> "Installed Software" if it is still installed and let me know which
>> version it reports.
>> 
>> Also check under "Third Party Software" to see if there is any update
>> reported for the AV-SPAM.
>> 
>> Also check under "Expiry Report" to see what the expiration date for the
>> support was. Because the last day of that would define which the latest
>> version of the AV-SPAM is that would be available to you via "Third
>> Party Software".
>> 
>> It *is* possible that this server was a 5107R or 5108R when the AV-SPAM
>> was originally installed. Eventually this box then automatically
>> upgraded to 5207R or 5208R via YUM. If you had a really old version of
>> the AV-SPAM installed, then this ancient version might not have shipped
>> with the elements for both the old and the new GUI. In that particular
>> scenario you would no longer have the GUI bits of the AV-SPAM.
>> 
>> The solution would be to update the PKG via "Third Party Software" with
>> a newer version that was built with both old and new GUI included.
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