[BlueOnyx:23862] Re: newly installed 5209 issues with AV-SPAM

Greg Kuhnert gkuhnert at compassnetworks.com.au
Wed May 20 22:03:18 -05 2020


Hi Larry. Apologies for delayed response.

I’ve checked Paypal records. There is no transaction coming from the email address specified in PayPal nor is there any recent transaction for the amount showing in your shopping cart. If you’d like further investigation on our side, I would require the PayPal transaction number at which point I can confirm with 100% certainty if it reached us. If not, I’d have to direct you to Paypal if you can see a payment outbound on your side that did not reach us.

Regards,
Greg Kuhnert

> On 21 May 2020, at 8:02 am, Larry Smith <lesmith at ecsis.net> wrote:
> 
> On Wed May 20 2020 16:55, Larry Smith wrote:
>> On Wed May 20 2020 16:27, Michael Stauber wrote:
>>> Hi Larry,
>>> 
>>>>  Thanks, this purchase was from our accountant
>>>> mjett at wetec.com today for the 2 items showing
>>>> in the cart and was done as a paypal pay by card.
>>> 
>>> I looked for "mjett at wetec.com" in the shop and that account doesn't
>>> exist. What was the shop account you used for the purchase attempt?
>> 
>> Michael,
>> 
>>  That would be our sysad at ecsis.net which is our "store" account.
> 
> The mjett at wetec.com was on the paypal.
> 
> -- 
> Larry Smith
> lesmith at ecsis.net
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