[BlueOnyx:25353] Re: New server build seemed to pickup an incorrect NewLink account setting.

[Greg Kuhnert]

Hi Raymond.

NewLinQ uses a serial number like a username, and an IP like a password. In the real world, IP’s change from time to time, and newlinq allows one IP change per month automatically. If you’ve got someone else’s account linked, that indicates your serial number is the same as another server.

In the past, we’ve found a number of server boards that generate the same serial number, and we’ve done everything we can to deal with that. But you might have something else that’s floating out there.

Open a support ticket, and I’ll have a look to find out the cause, and get it sorted..

> On 10 Mar 2022, at 7:23 am, Raymond Richmond <raymond.richmond at gmail.com> wrote:
> 
> Is there something tied to the IP of a server which links it to the OnyxShop account?
> This is a net-new 5209 build and the account just showed up.
> 
> It is, of course, the wrong account so I am really asking how I change that to the correct account.
> 
> -- 
> --
> Raymond Richmond
> Omnia Mutantur, Nihil Interit
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