[BlueOnyx:10578] Email for all users rejected with "User unknown"

[William Thackrey]

We have a BlueOnyx (5108R) server that is rejecting inbound mail for all users with "User unknown".  It also rejects outbound mail from all users.  Does anyone have a suggestion?

Some data points:

1)	This is a new server with vsites migrated from a 5106R server.  The behavior is the same with newly created users however.
2)	The virtusertable.db seems good.  Sendmail -bv verifies user addresses as deliverable but these addresses are rejected as user unknown".  I rebuilt the virtusertable.db but the results are the same.
3)	Mail sent FROM a vsite user is also rejected with User unknown even though the user is authenticated by password


FROM MAILLOG:
May 15 10:54:50 taveuni milter-greylist: STARTTLS succeeded for DN="/C=US/ST=California/L=Mountain+20View/O=Google+20Inc/CN=smtp.gmail.com", bypassing greylisting
May 15 10:54:51 taveuni sendmail[31228]: q4FEsnw8031228: ruleset=check_rcpt, arg1=<william.thackrey at vsitedomain.com>, relay=mail-ey0-f181.google.com [209.85.215.181], reject=550 5.1.1 <william.thackrey at vsitedomain.com>... User unknown
May 15 10:54:51 taveuni sendmail[31228]: q4FEsnw8031228: from=<wet999 at gmail.com>, size=0, class=0, nrcpts=0, proto=ESMTP, daemon=MTA, relay=mail-ey0-f181.google.com [209.85.215.181]
May 15 10:55:33 taveuni sendmail[31238]: STARTTLS=server, relay=mail-ey0-f181.google.com [209.85.215.181], version=TLSv1/SSLv3, verify=OK, cipher=RC4-SHA, bits=128/128
May 15 10:55:33 taveuni milter-greylist: STARTTLS succeeded for DN="/C=US/ST=California/L=Mountain+20View/O=Google+20Inc/CN=smtp.gmail.com", bypassing greylisting
May 15 10:55:33 taveuni sendmail[31238]: q4FEtVGP031238: ruleset=check_rcpt, arg1=<wetsa at vsitedomain.com>, relay=mail-ey0-f181.google.com [209.85.215.181], reject=550 5.1.1 <wetsa at vsitedomain.com>... User unknown
May 15 10:55:33 taveuni sendmail[31238]: q4FEtVGP031238: from=<wet999 at gmail.com>, size=0, class=0, nrcpts=0, proto=ESMTP, daemon=MTA, relay=mail-ey0-f181.google.com [209.85.215.181]

SENDMAIL VERIFY USER:
[root at taveuni init.d]# sendmail -bv william.thackrey at domainname.com
william.thackrey at domainname.com... deliverable: mailer local, user localusername

TELNET SESSION ON SUBMISSION PORT 587:
Pro:~ wet$ telnet 204.13.999.999  587
Trying 204.13.999.999...
Connected to 204.13.999.999.
Escape character is '^]'.
220 taveuni.primarydomain.com ESMTP Sendmail Ready; Tue, 15 May 2012 10:24:19 -0400
helo william.thackrey at vsitedomain.com
501 5.0.0 Invalid domain name
helo wetsa
250 taveuni.primarydomain.com Hello cpe-76-89-999-999.socal.res.rr.com [76.89.999.999] (may be forged), pleased to meet you
auth login
334 VXNlcm5hbWU6
d2V0999=
334 UGFzc3dvcmQ6
Z999a3999XIuL999N99=
235 2.0.0 OK Authenticated
mail from: william.thackrey at vsitedomain.com
550 5.1.1 william.thackrey at vsitedomain.com... User unknown
mail from: wetsa at taveuni.primarydomain.com
250 2.1.0 wetsa at taveuni.primarydomain.com... Sender ok
rcpt to: mike.cormier at vsitedomain.com
250 2.1.5 mike.cormier at vsitedomain.com... Recipient ok
data
354 Enter mail, end with "." on a line by itself
Subject: Sent from telnet session
This is a test enail sent from telnet on port 587.
.
250 2.0.0 q4FEOJj5029723 Message accepted for delivery




______________________________________________________
 William Thackrey | concanon llc  |  insight on demand  |  310.428.5200

William Thackrey
wethackrey at gmail.com



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