[BlueOnyx:14217] Re: Blueonyx Control panel is Not adding vsite user email information to virtusertable and access files - User unknown errors (more info)

[Chris Gebhardt - VIRTBIZ Internet]

On 1/4/2014 5:36 AM, David Hahn wrote:
> Hi all,
> In a jam here...
> The BO control panel quit adding and removing the
> user information to the virtusertable and the access files. New or
> existing users/vsites.
>
> Stock 5106 with spam/a/v package installed. I get 'User unknown' &
> returned mail errors when local or
> outside mail is delivered. Not sure if sending mail via the added users
> is possible.
> Example:
>
> in the /etc/mail/access
> # Check the /usr/share/doc/sendmail/README.cf file for a description
> # of the format of this file. (search for access_db in that file)
> # The /usr/share/doc/sendmail/README.cf is part of the sendmail-doc
> # package.
> #
> # by default we allow relaying from localhost...
> Connect:localhost.localdomain           RELAY
> Connect:localhost                       RELAY
> Connect:127.0.0.1                       RELAY
>
> # Cobalt Access Section Begin
> has a section that the vsite uses for relay (this seems to work)
> # Cobalt Access Section End
> ### Start Block Email for User xxx on Virtual Site: www.xxx.com ###
> Here is where the issue begins (there is nothing for the xxx site)
>
> it should add something like this: (but does not)
> ### Start Block Email for Virtual Site: www.xxx.com ###
> www.xxx.com              ERROR:5.1.1:550 User unknown
>
> ### END Block Email for Virtual Site: www.xxx.com ###
> EOF
> _____________________________________________________
> in the /etc/mail/virtusertable
> the top part should have something like this in it:: (it is not added)
> nobody at www.xxx.com       nobody
> @.xxx.com%1 at www.xxx.com
> @www.xxx.com     error:nouser No such user here
> twolbdev at www.xxx.com    xxx
> dev at www.xxx.com xxx
> abuse at www.xxx.com        xxx
> postmaster at www.xxx.com   xxx
>
> # Cobalt System Section Begin
> (this part has nothing in it.) is this in the wrong place? should it be
> at the top and bottom?
> # Cobalt System Section End
>
> the bottom part does add: (but won't remove it upon removing it from the
> BO control panel)
> apache at www.xxx.com      apache
> sys at www.xxx.com sys
> MAILER-DAEMON at www.xxx.com       MAILER-DAEMON
> root at www.xxx.com        root
> nobody at www.xxx.com      nobody
> @xxx.com        %1 at www.xxx.com
> @www.xxx.com    error:nouser No such user here
> useralias at www.xxx.com user
> abuse at www.xxx.com       user
> postmaster at www.xxx.com user
> EOF
> _____________________________________________________
> What can I do to fix the BO control panel problem? Can add them to the
> files and hash and restart sendmail?
> or will I loose them anytime I make control panel changes. I need to get
> any new vsite/added users email working.
> What other files does this problem affect?
>

The "Cobalt System Section" doesn't bother me here.

Question:  Are the problem users all in the same domain?  Or different 
domains?

Maybe your server provider can have a look?
-- 
Chris Gebhardt
VIRTBIZ Internet Services
Access, Web Hosting, Colocation, Dedicated
www.virtbiz.com | toll-free (866) 4 VIRTBIZ