[BlueOnyx:14871] Re: New "reseller" admin assignments

[Gregg K]

I came across this a while back. On the Site Management you can click on the
ownership of each virtual side, and select the appropriate one.
Unfortunately, you can't assign ownership to multiple admins.

Gregg

 

From: blueonyx-bounces at mail.blueonyx.it
[mailto:blueonyx-bounces at mail.blueonyx.it] On Behalf Of Chuck Tetlow
Sent: Thursday, March 06, 2014 11:04 AM
To: BlueOnyx Mailing List
Subject: [BlueOnyx:14870] New "reseller" admin assignments

 

Sorry to bother the list - but I'm lost. 

I know there were some changes recently to add a "reseller" ability to our
servers.  The ability to add new "administrators" and assign specific sites
to them - after which, those admins can only see their assigned virtual
sites. 

I assumed this wouldn't do anything to current servers and configurations.
Apparently - I was wrong!  

Besides being overall server "admin" for BlueOnyx servers for a couple of
companies - each of those companies also has their own techs who take care
of their virtual site customers and the users on it.  But now - they can't
do anything!  I've confirmed that logging in as one of those administrator
accounts takes you to a page for account setting for that administrator.
You can't do anything else.  Apparently, sites on that server are now
"owned" by that administrator - so they can't even see them.  And the same
thing happens to new administrator accounts added - can't do anything.  

But I can't find where in the GUI that you can "assign" virtual site
ownership to one administrator or another.  So where do you assign a "owner"
to a virtual site?  I can't find anything under the SERVER MANAGEMENT tab.
And there is nothing in the virtual site setup besides a display of who the
owner is - no way to change it. 

Oh, and can you assign more than one "owner" to a virtual site?  These
companies usually have more than one local tech.  But if I assign ownership
to just one technician - the others can't manage that site. 

Thanks BlueOnyx experts! 



Chuck 



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