[BlueOnyx:19283] Re: Mail Error

[Chris Gebhardt - VIRTBIZ Internet]

On 3/10/2016 7:56 AM, NETgemacht wrote:
> The domainname is entered for the email server alias on the vsite. I
> will check the DNS settings of the extern domain, when I get access to
> it. I think everything is configured right in the GUI and everything
> worked fine until yesterday. So it can only be an misconfiguration of
> the extern domain.

This can be a problem when customers choose to have DNS hosted 
elsewhere.     We prefer this not happen, because whenever there is a 
problem they of course come to us to resolve it.  When they are hosting 
the DNS at a third-party service then it becomes impossible for us to 
help.   This leads to frustration from the customer as well as our staff 
who is powerless to correct the issue.   To be clear, the problem is not 
with the BlueOnyx server in that case, but with the customer's DNS 
configuration.

I hope that your customer is able to fix the trouble.  But if they are 
not and you want us to have another look, you can tell us the domain 
name so that we can test it for you.
-- 
Chris Gebhardt
VIRTBIZ Internet Services
Access, Web Hosting, Colocation, Dedicated
www.virtbiz.com | toll-free (866) 4 VIRTBIZ