[BlueOnyx:19284] Re: Mail Error

[NETgemacht]

Thanks Chris!
I will check the DNS settings of the third-party service and I hope I can solve it.


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> On 10 Mar 2016, at 15:07, Chris Gebhardt - VIRTBIZ Internet <cobaltfacts at virtbiz.com> wrote:
> 
> 
> On 3/10/2016 7:56 AM, NETgemacht wrote:
>> The domainname is entered for the email server alias on the vsite. I
>> will check the DNS settings of the extern domain, when I get access to
>> it. I think everything is configured right in the GUI and everything
>> worked fine until yesterday. So it can only be an misconfiguration of
>> the extern domain.
> 
> This can be a problem when customers choose to have DNS hosted 
> elsewhere.     We prefer this not happen, because whenever there is a 
> problem they of course come to us to resolve it.  When they are hosting 
> the DNS at a third-party service then it becomes impossible for us to 
> help.   This leads to frustration from the customer as well as our staff 
> who is powerless to correct the issue.   To be clear, the problem is not 
> with the BlueOnyx server in that case, but with the customer's DNS 
> configuration.
> 
> I hope that your customer is able to fix the trouble.  But if they are 
> not and you want us to have another look, you can tell us the domain 
> name so that we can test it for you.
> -- 
> Chris Gebhardt
> VIRTBIZ Internet Services
> Access, Web Hosting, Colocation, Dedicated
> www.virtbiz.com | toll-free (866) 4 VIRTBIZ
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