[BlueOnyx:19314] Re: Mail Error

[NETgemacht]

Hi Chris! As I can see everthing the settings of the domain is  okay. Can you have a quick look on my server if all settings in the GUI are okay? Can I write you off list?

Von meinem iPad gesendet

> Am 10.03.2016 um 15:16 schrieb NETgemacht <hallo at netgemacht.at>:
> 
> Thanks Chris!
> I will check the DNS settings of the third-party service and I hope I can solve it.
> 
> 
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>> On 10 Mar 2016, at 15:07, Chris Gebhardt - VIRTBIZ Internet <cobaltfacts at virtbiz.com> wrote:
>> 
>> 
>>> On 3/10/2016 7:56 AM, NETgemacht wrote:
>>> The domainname is entered for the email server alias on the vsite. I
>>> will check the DNS settings of the extern domain, when I get access to
>>> it. I think everything is configured right in the GUI and everything
>>> worked fine until yesterday. So it can only be an misconfiguration of
>>> the extern domain.
>> 
>> This can be a problem when customers choose to have DNS hosted 
>> elsewhere.     We prefer this not happen, because whenever there is a 
>> problem they of course come to us to resolve it.  When they are hosting 
>> the DNS at a third-party service then it becomes impossible for us to 
>> help.   This leads to frustration from the customer as well as our staff 
>> who is powerless to correct the issue.   To be clear, the problem is not 
>> with the BlueOnyx server in that case, but with the customer's DNS 
>> configuration.
>> 
>> I hope that your customer is able to fix the trouble.  But if they are 
>> not and you want us to have another look, you can tell us the domain 
>> name so that we can test it for you.
>> -- 
>> Chris Gebhardt
>> VIRTBIZ Internet Services
>> Access, Web Hosting, Colocation, Dedicated
>> www.virtbiz.com | toll-free (866) 4 VIRTBIZ
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