[BlueOnyx:19319] Re: Mail Error RESOLVED

[Chris Gebhardt - VIRTBIZ Internet]

All,

On 3/13/2016 3:23 AM, NETgemacht wrote:
> Hi Chris! As I can see everthing the settings of the domain is  okay.
> Can you have a quick look on my server if all settings in the GUI are
> okay?

In case someone may be looking at this in the archive, or is just 
curious, here is what we found:

In this instance, the DNS was hosted on 3rd party servers, and not on 
the BlueOnyx server.  In these cases, it is best practice to ensure that 
there are no DNS records for the domain on the BlueOnyx server that 
would cause confusion.

The easiest way to do this is to go to Site Management for the vsite in 
question > Services > DNS and then click Remove Records.   That will 
delete the entire DNS zone from the BlueOnyx server.

That would most likely have solved this issue on its own.   Remember 
that when you see "excessive recursion (max 50), ruleset canonify" on a 
BlueOnyx server, the problem will almost always be solved by fixing DNS.

The other issue we noted is that the website is hosted on a different 
(Windows) server, but the vsite on the server carried the "www" 
hostname.   For clarity, we changed "www" on the vsite's hostname to 
"mail" on the BlueOnyx server.   This would not have directly impacted 
the issue, since the vsite was correctly configured with the domain (no 
hostname) in email server aliases.  But we do find it a good idea as 
having this clarified can help speed troubleshooting by keeping things 
straight.

-- 
Chris Gebhardt
VIRTBIZ Internet Services
Access, Web Hosting, Colocation, Dedicated
www.virtbiz.com | toll-free (866) 4 VIRTBIZ