[BlueOnyx:19563] Re: SMTP Service down

[Colin Jack]

Hi Gianluca



On 14/05/2016, 12:07, "Blueonyx on behalf of Gianluca Bianchini - Simpro S.p.A." <blueonyx-bounces at mail.blueonyx.it on behalf of gianluca.bianchini at simpronet.com> wrote:

>Hi,
>This week appeared an SMTP problem.
>
>The server stopped to send/receive mails.
>The message in the Active Monitor was this:
>'The SMTP server is not running and could not be restarted. The SMTP server may shut itself down temporarily under extreme load. Check the CPU load on the server. If the load does not appear to be the problem, go to the Server Desktop and try turning the SMTP server off then on again to see if this corrects the problem. If the SMTP server is still unable to start, try rebooting the server itself by clicking the Reboot Now button in the Power menu under System Settings. If the SMTP server is still unable to start, please refer http://BlueOnyx.it/ for technical support.'
>
>We tried to restart sendmail service from gui and ssh shell, but didn't work.
>We rebooted server from gui and from ssh shell....nothing changed.
>We checked traffic use and email counter, we didn't see unusual traffic and it does not seem a spammer attack.
>The CPU load is very low.
>
>We don't understand what cause this problem.
>The unique workaround we found at the moment is to restore a snapshot of the BlueOnyx.
>After the restore the server work for some hours then stops again to send/receive e-mails.
>
>I'm sorry for the generic description but we are final user with few competence on BlueOnyx.

Are you using the Solarspeed AV-Spam package?

Regards

Colin