[BlueOnyx:19564] Re: SMTP Service down

[Gianluca]

Colin Jack <colin at ...> writes:

Hi Colin
> 
> Hi Gianluca
> 
> On 14/05/2016, 12:07, "Blueonyx on behalf of Gianluca Bianchini - Simpro
S.p.A."
> <blueonyx-bounces at ... on behalf of
> gianluca.bianchini at ...> wrote:
> 
> >Hi,
> >This week appeared an SMTP problem.
> >
> >The server stopped to send/receive mails.
> >The message in the Active Monitor was this:
> >'The SMTP server is not running and could not be restarted. The SMTP
server may shut itself down
> temporarily under extreme load. Check the CPU load on the server. If the
load does not appear to be the
> problem, go to the Server Desktop and try turning the SMTP server off then
on again to see if this corrects
> the problem. If the SMTP server is still unable to start, try rebooting
the server itself by clicking the
> Reboot Now button in the Power menu under System Settings. If the SMTP
server is still unable to start,
> please refer http://BlueOnyx.it/ for technical support.'
> >
> >We tried to restart sendmail service from gui and ssh shell, but didn't work.
> >We rebooted server from gui and from ssh shell....nothing changed.
> >We checked traffic use and email counter, we didn't see unusual traffic
and it does not seem a spammer attack.
> >The CPU load is very low.
> >
> >We don't understand what cause this problem.
> >The unique workaround we found at the moment is to restore a snapshot of
the BlueOnyx.
> >After the restore the server work for some hours then stops again to
send/receive e-mails.
> >
> >I'm sorry for the generic description but we are final user with few
competence on BlueOnyx.
> 
> Are you using the Solarspeed AV-Spam package?
> 
> Regards
> 
> Colin
> 
> 

Yes we use the Solarspeed AV-Spam.

Bye, Gianluca