[BlueOnyx:21347] Re: 5209R - no usage informatoin for sites in Server Management -> Usage Information -> Disk

[Lewis Gardner]

Michael,

Ask for support and things start working...

Crond is running and there is now information for Network, Web and FTP 
under Server Management, Usage Information.

However Email Traffic as reported by Milter-GeoIP has only zeros for 
Email in, Email out and Total.

I filed a support request.

Thanks!

Michael Stauber wrote:
> Hi Lewis,
> 
>> I'm noticing a complete lack of information for Network, Web and FTP
>> under Server Management, Usage Information.
>>
>> Additionally Server Management, Usage Information, Email, Email Traffic
>> as reported by Milter-GeoIP has only zeros for Email in, Email out and
>> Total.
> 
> This is indeed a bit odd. However, there seems to be no single point of
> failure and the problem might have several causes.
> 
> Milter-GeoIP: If Milter-GeoIP is running, it permanently logs the number
> of incoming/outgoing emails into SQL. The Active Monitor component of it
> only enforces the limits and performs warnings.
> 
> The rest of the information you mentioned is aggregated by "swatch" and
> stored into CODB. Swatch is run by Crond every 15 minutes. It could be
> that the service Crond isn't running on your box. Please check it this way:
> 
> ]# systemctl status crond
> ● crond.service - Command Scheduler
>    Loaded: loaded (/usr/lib/systemd/system/crond.service; enabled;
> vendor preset: enabled)
>    Active: active (running) since Mi 2017-07-19 06:06:47 -05; 1 months
> 20 days ago
>  Main PID: 964 (crond)
>    CGroup: /system.slice/crond.service
>            └─964 /usr/sbin/crond -n
> 
> That's how it looks on a 5209R if it's running. If it's not running,
> execute "systemctl restart crond". You can also run swatch manually by
> executing "/usr/sbin/swatch". However, it may not update some of the
> information that you reported as missing until the next daily logrotate.
> 
> If that doesn't fix the problem, please file a support request via the
> 5209R GUI (under "Software Updates" / "Support") and be sure to tick the
> checkbox to allow access.
>