[BlueOnyx:27189] Help for Roundcube "login failed"
Chris Gebhardt - VIRTBIZ Internet
cobaltfacts at virtbiz.com
Wed Aug 21 12:17:59 -05 2024
Have you recently migrated your BlueOnyx VSITE and now Roundcube logins
fail? We have seen this several times, especially when migrating from
older (ie: 5209R or older) servers with older versions of Roundcube.
A login attempt with a correct username/password combination will
produce the yellow "login failed" box at the bottom right corner of the
Roundcube login screen.
We have noted in the Roundcube error log, a message like this is produced:
DB Error: [1364] Field 'alias' doesn't have a default value (SQL Query:
INSERT INTO `users`
Removing the "alias" column from the database corrects the issue and
allows the user to login as expected. This is better than blowing out
the database entirely and losing any saved configurations / contacts /
etc. Posted here in hopes it will help someone going forward. (Maybe
me when I search for the problem years later. In which case, "hello,
me. You seem to be increasingly forgetful these days.")
--
Chris Gebhardt
VIRTBIZ Internet Services
Access, Web Hosting, Colocation, Dedicated
www.virtbiz.com | toll-free (866) 4 VIRTBIZ
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