[BlueOnyx:02978] Re: Installing BQ packages on BX...

[Mr. Julliet Smit]

Hi,

I have very good experience with the quality of work of Greg and his  
response
of the support tickets. He continued Nuonce pkg's and developed new.

Thanks Greg !




Op 29 nov 2009, om 04:58 heeft Greg Kuhnert het volgende geschreven:

> Hi Darrell...
>
> Darrell D. Mobley wrote:
>>> Can I encourage you to use the official support mechanisms  
>>> offered. I
>>> have a ticketing system to help me keep track of issues. I also  
>>> have a
>>> forum available. Sending mail to my private email address only  
>>> increases
>>> the chance of your question getting lost.
>>>
>>> With your specific case, I think the response whilst not perfect was
>>> adequate. I have sent you details off list.
>>>
>> Another question:  Why is it that anyone offers constructive  
>> criticism or
>> points out an issue with existing services and structures, people  
>> get a
>> negative or defensive attitude?  I was merely pointing out my  
>> experiences,
>> not seeking a defensive retort.  Take our comments as an  
>> opportunity to
>> improve your positive support experiences.  Otherwise, people will  
>> just clam
>> up about it and mumble their experience to others outside of the  
>> common
>> paths of communication.
>>
> Can I suggerst that the discussion of "constructive criticism" is more
> appropriate (initially) in private. If there's no response, then by  
> all
> means discuss in public.
>
> If you have a problem with say a Sony TV, its probably a good idea to
> talk to them about the problem before taking out a full page add in a
> newspaper airing your grievances....
>
> The first time I heard about your issue was is in a public place...  
> Its
> natural under those circumstances to be defensive...
>
> Just my thoughts.
>
> Regards,
> Greg.
> _______________________________________________
> Blueonyx mailing list
> Blueonyx at blueonyx.it
> http://www.blueonyx.it/mailman/listinfo/blueonyx