[BlueOnyx:03781] Re: Joomla

[Jeff Jones]

Greg,

I will cut you in on my new BX licence franchise if you like. Seems to  
me that you have a great candidate here for BX Enterprise edition.

The more customers pay, the less they phone you, the more they like  
you!!!

Think about it!

Jeff

Sent from my iPhone

On 3 Mar 2010, at 08:17, Greg Kuhnert <greg.kuhnert at theanchoragesylvania.com 
 > wrote:

> Tony.
>
> I wont bother discussing this in great detail about this on the  
> list. As Michael said, this is not a customer support mail-list. But  
> I do wish to publically defend your accusations briefly.
>
> 1. Your initial query was responded to promptly.
> 2. Subsequent replies were generally within 1-2 days. There was one  
> with a max of 6 days - but at the time, we were still waiting on  
> information from you, so there was no update from us.
> 3. I have been unable to reproduce the problem.
> 4. I have offered to logon to your box to find the exact problem,  
> but you have declined this offer.
>
> You cant have it both ways - When help is offered but you refuse it,  
> it is unreasonable to complain about poor service in the same breath  
> - and it is even more unreasonable to do it in a public forum.
>
> I will continue to assist you off-list if you will accept my help.
>
> Regards,
> Greg.
>
>
> On 3/03/2010 3:32 AM, Tony C. Loosle wrote:
>>
>> No, just on individual sites, which I now have working ok.
>>
>> Still looking for an auto solution, but don't see that yet for the  
>> BX server.
>>
>> Glad to pay for a product, and when I do I expect some support...
>>
>> T
>>
>>
>>
>>
>> > Tony,
>> >
>> > Are you trying to install it as a server wide service or something?
>> > Our developers just plunk it down in the sites that need it I
>> > believe.
>> >
>> > As the admin I have not had to dink with it.
>> >
>> > Perhaps you need to consider a product for which you pay for
>> > support and then you might have reason to complain.  I am new to
>> > BX and this list but I suspect the attitude will not help you
>> > resolve your problem.
>> >
>> > HTH
>> >
>> > Bret
>> >
>> > Tony C. Loosle wrote:
>> >>
>> >>
>> >> Yes and my customers are ok with
>> >> a 3 week answer to any problem as well.  Works great!
>> >>
>> > I just tell them I am out of the
>> >> office and the need to wait for any thing to be fixed.  Wonderful
>> >> support!
>> >
>> >
>> >> Hi Tony.
>> >>
>> >> On 2/03/2010
>> >> 5:28 AM, Tony C. Loosle wrote:
>> >>
>> >>>
>> >> After a
>> >>> year and
>> >> no solution I am still looking for a way to easily
>> >>
>> >>> install
>> >> Joomla and others on my BX box.
>> >>
>> >>
>> >> Does anyone
>> >>> have
>> >> anything besides Compass Networks?
>> >>
>> >>
>> >> As I have
>> >> informed you, I am currently overseas. The problem you are having
>> >> appears to be only happening on your server. I have offered to
>> >> login to the box on a number of occasions to fix your issue. I
>> >> have
>> >> other customers who use our Joomla package without any problems
>> >> at all.
>> >>
>> >>
>> >> If you want my
>> >> help, it is always on offer, but if I cannot
>> >> replicate the
>> >> problem anywhere else, I will need to look at your box to fix the
>> >> problem.
>> >>
>> >> Regards,
>> >> Greg.
>> >>
>> >> _______________________________________________
>> >> Blueonyx mailing list
>> >> Blueonyx at blueonyx.it
>> >> http://www.blueonyx.it/mailman/listinfo/blueonyx
>>
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>
>
> -- 
> +-- 
> -------------------------------------------------------------------+
> |   / \   Greg Kuhnert,  
> gkuhnert at compassnetworks.com.au               |
> | <  o  > Compass Networks - Pointing you in the right  
> direction      |
> |   \ /   Come see us for BlueQuartz / BlueOnyx modules &  
> Support.    |
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