[BlueOnyx:03851] Re: unable to login to email account after site xferto blue onyx

[Munsell Randall]

Thanks for all the replies.  It turns out that during the switchover,
the customer tried logging in too many times with the wrong password
and BX blocked their username.  Once we cleared all of the failed
logins and user blocks from the BX they were able to login.  Since you
guys have been so helpful with this, it'd be great if I can get some
help on another BX issue I have.  We have two MySQL sites with large
databases on an old blue quartz server that we want to switch to the
new BX server.  But when we used the standard cmu export/import
commands, it didnt get the database stuff or at least didnt set it up
right.  Are there special commands we need to use for the database
stuff?

On Thu, Mar 4, 2010 at 10:19 PM, Jimmy Gross <grossj at constantino.net> wrote:
> Have you tried to reset the password for that account?
>
> -----Original Message-----
> From: blueonyx-bounces at blueonyx.it
> [mailto:blueonyx-bounces at blueonyx.it]On Behalf Of Munsell Randall
> Sent: Thursday, March 04, 2010 6:26 PM
> To: blueonyx at blueonyx.it
> Subject: [BlueOnyx:03842] unable to login to email account after site
> xferto blue onyx
>
>
> Hi we recently changed a website we manage from an old blue quartz server to
> a
> blue onyx server.  We installed the YUM export utility on the blue quartz
> server
> and imported the site to the new blue onyx server.  But now our customers
> are
> unable to login to the email via any interface eg. webmail, outlook,
> blueonyx
> login, or even telnet.  The customer only has one email account so it is
> very
> crucial to them and they are unable to get any mail.  How can we fix this?
> What's the deal here?
>
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-- 
Thanks,
Munsell Randall