[BlueOnyx:06583] Re: Customer Support

[Mark E. Levy]

Darrell,

We use an account called "notify" for non-critical notifications such as
abuse, postmaster, etc. An email to Support sets off all sort of (virtual)
alarms, an email to Notify does not.

What ticketing platform are you considering?

Mark Levy


-----Original Message-----
From: Darrell D. Mobley [mailto:dmobley at uhostme.com] 
Sent: Saturday, February 26, 2011 9:54 AM
To: 'BlueOnyx General Mailing List'
Subject: [BlueOnyx:06582] Customer Support

As a tiny web hosting company, I have all the necessity to appear to be like
the big boys to my customers.  Here is my question:

On the virtual site for my web hosting company's domain name, I have a user
account "support".  I have a dozen or so aliases to that account, such as
postmaster, abuse, etc.  If I want to install a customer support ticketing
system, it makes sense to use the "support" email address for this, but if I
do, it means moving those aliases to another email account, doesn't it?  I
wouldn't want a complaint sent to abuse at mydomain.com to generate an
automated response that their message had been received by the support desk.

How do other's have their support desk's set up?

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