[BlueOnyx:06585] Re: Customer Support

[Darrell D. Mobley]

Since I am a small, one-man band, I was considering osTicket, unless others
can point me to something more worthwhile.  The notify account, or Michael
Aronoff's helpdesk also makes sense.

> -----Original Message-----
> From: blueonyx-bounces at blueonyx.it [mailto:blueonyx-bounces at blueonyx.it]
> On Behalf Of Mark E. Levy
> Sent: Saturday, February 26, 2011 11:51 AM
> To: 'BlueOnyx General Mailing List'
> Subject: [BlueOnyx:06583] Re: Customer Support
> 
> Darrell,
> 
> We use an account called "notify" for non-critical notifications such as
> abuse, postmaster, etc. An email to Support sets off all sort of (virtual)
> alarms, an email to Notify does not.
> 
> What ticketing platform are you considering?
> 
> Mark Levy
> 
> 
> -----Original Message-----
> From: Darrell D. Mobley [mailto:dmobley at uhostme.com]
> Sent: Saturday, February 26, 2011 9:54 AM
> To: 'BlueOnyx General Mailing List'
> Subject: [BlueOnyx:06582] Customer Support
> 
> As a tiny web hosting company, I have all the necessity to appear to be
> like
> the big boys to my customers.  Here is my question:
> 
> On the virtual site for my web hosting company's domain name, I have a
> user
> account "support".  I have a dozen or so aliases to that account, such as
> postmaster, abuse, etc.  If I want to install a customer support ticketing
> system, it makes sense to use the "support" email address for this, but if
> I
> do, it means moving those aliases to another email account, doesn't it?  I
> wouldn't want a complaint sent to abuse at mydomain.com to generate an
> automated response that their message had been received by the support
> desk.
> 
> How do other's have their support desk's set up?
> 
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