[BlueOnyx:06587] Re: Customer Support

[webmaster]

I have osticket setup.  Not using it yet though.

When I get around to figuring all the bells and whistles figured out 
I think it will work well for my little one man shop.




>Since I am a small, one-man band, I was considering osTicket, unless others
>can point me to something more worthwhile.  The notify account, or Michael
>Aronoff's helpdesk also makes sense.
>
> > -----Original Message-----
> > From: blueonyx-bounces at blueonyx.it [mailto:blueonyx-bounces at blueonyx.it]
> > On Behalf Of Mark E. Levy
> > Sent: Saturday, February 26, 2011 11:51 AM
> > To: 'BlueOnyx General Mailing List'
> > Subject: [BlueOnyx:06583] Re: Customer Support
> >
> > Darrell,
> >
> > We use an account called "notify" for non-critical notifications such as
> > abuse, postmaster, etc. An email to Support sets off all sort of (virtual)
> > alarms, an email to Notify does not.
> >
> > What ticketing platform are you considering?
> >
> > Mark Levy
> >
> >
> > -----Original Message-----
> > From: Darrell D. Mobley [mailto:dmobley at uhostme.com]
> > Sent: Saturday, February 26, 2011 9:54 AM
> > To: 'BlueOnyx General Mailing List'
> > Subject: [BlueOnyx:06582] Customer Support
> >
> > As a tiny web hosting company, I have all the necessity to appear to be
> > like
> > the big boys to my customers.  Here is my question:
> >
> > On the virtual site for my web hosting company's domain name, I have a
> > user
> > account "support".  I have a dozen or so aliases to that account, such as
> > postmaster, abuse, etc.  If I want to install a customer support ticketing
> > system, it makes sense to use the "support" email address for this, but if
> > I
> > do, it means moving those aliases to another email account, doesn't it?  I
> > wouldn't want a complaint sent to abuse at mydomain.com to generate an
> > automated response that their message had been received by the support
> > desk.
> >
> > How do other's have their support desk's set up?
> >
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