[BlueOnyx:11182] Curious hostname/domain problem

[Chris Gebhardt - VIRTBIZ Internet]

Just when I thought that I had seen all the ways to break a BlueOnyx 
box, I get a surprise!

A customer brought us a BlueOnyx system for colocation.  It's up on the 
network, running fine.  However, the customer found that any site that 
he tried to pull up would redirect to the BlueOnyx login page on :444. 
This behavior is typical when no sites are configured.  However, the 
server has several sites on it.

After a bit of digging, we found that some of the sites are configured 
in an unusual way.   Instead of the typical "www" in hostname and 
"domain.tld" in the domain field, the user has placed the domain in the 
hostname and the tld in the domain.  In other words, if the site is 
www.mybrokenwebsite.com, he has it configured with "mybrokenwebsite" in 
hostname and "com" in domain.

Attempting to fix this through the GUI fails.  Therefore, we decided to 
try a cmuExport, then rename the site in the XML file, delete the site 
from the GUI, then import with the proper nomenclature.   This also 
resulted in failure.  The GUI reports back "Site removal failed".  Here 
is what gets logged in /var/log/messages:

Aug 16 13:11:56 blue cced(smd)[11572]: client 0:[48:3763]: AUTHKEY to 
user "" failed
Aug 16 13:11:56 blue cced(smd)[11575]: client [0:11574] has admin rights
Aug 16 13:11:56 blue cced(smd)[11577]: client [0:11574] has admin rights
Aug 16 13:11:56 blue cced(smd)[11577]: client 5:[0:11574]: SET  340 
noFileCheck = 1
Aug 16 13:11:56 blue cced(smd)[11577]: client 5:[0:11574]: SET succeeded
Aug 16 13:11:56 blue cced(smd)[11577]: client 5:[0:11574]: DESTROY  340
Aug 16 13:11:57 blue cced(smd)[11577]: handler 
handlers/Compass/roundcube/user_destroy.pl failed
Aug 16 13:11:57 blue cced(smd)[11577]: client 5:[0:11574]: DESTROY failed

Any ideas on how we can go about repairing this for the customer?  As it 
stands, none of his sites are working.
-- 
Chris Gebhardt
VIRTBIZ Internet Services
Access, Web Hosting, Colocation, Dedicated
www.virtbiz.com | toll-free (866) 4 VIRTBIZ