[BlueOnyx:11183] Re: Curious hostname/domain problem

[Michael Stauber]

Hi Chris,

> After a bit of digging, we found that some of the sites are configured 
> in an unusual way.   Instead of the typical "www" in hostname and 
> "domain.tld" in the domain field, the user has placed the domain in the 
> hostname and the tld in the domain.  In other words, if the site is 
> www.mybrokenwebsite.com, he has it configured with "mybrokenwebsite" in 
> hostname and "com" in domain.

Wow. That really ain't supposed to be working, as "com" alone and by
itself is not a valid hostname. It might work for "co.uk" or therelike
(because of the dot in that TLD), but this is indeed unusual. I'll check
the regular expressions for this to be sure.

> Attempting to fix this through the GUI fails.  Therefore, we decided to 
> try a cmuExport, then rename the site in the XML file, delete the site 
> from the GUI, then import with the proper nomenclature.   This also 
> resulted in failure.  The GUI reports back "Site removal failed".  Here 
> is what gets logged in /var/log/messages:
> 
> Aug 16 13:11:56 blue cced(smd)[11572]: client 0:[48:3763]: AUTHKEY to 
> user "" failed
> Aug 16 13:11:56 blue cced(smd)[11575]: client [0:11574] has admin rights
> Aug 16 13:11:56 blue cced(smd)[11577]: client [0:11574] has admin rights
> Aug 16 13:11:56 blue cced(smd)[11577]: client 5:[0:11574]: SET  340 
> noFileCheck = 1
> Aug 16 13:11:56 blue cced(smd)[11577]: client 5:[0:11574]: SET succeeded
> Aug 16 13:11:56 blue cced(smd)[11577]: client 5:[0:11574]: DESTROY  340
> Aug 16 13:11:57 blue cced(smd)[11577]: handler 
> handlers/Compass/roundcube/user_destroy.pl failed
> Aug 16 13:11:57 blue cced(smd)[11577]: client 5:[0:11574]: DESTROY failed
> 
> Any ideas on how we can go about repairing this for the customer?

As the failure is a handler from the RoundCube PKG, I would suggest to
try to uninstall RoundCube from the GUI while you delete the sites. This
appears to be an older RoundCube anyway, as the newer RoundCube from
both Compass and Solarspeed no longer includes this handler.

-- 
With best regards

Michael Stauber