[BlueOnyx:09567] Re: certain email doesn't arrive for a particular domain

[Hans Draaisma - Netvictory B.V.]

Hi Adam,

Yes, I understand that. That's why I wrote: "Is your client's office server "looking" at the same nameservers as the SMTP server at your ISP?"

Ken Marcus made the same assumption just some moments ago.

But it still would be wise to also have a look at the logs on your clients server if you have access to that machine. The mails have to end up somewhere.......


Hans Draaisma

On 10 feb 2012, at 00:15, Adam Lepp wrote:

> Thanks Hans -- please note that emails I send from my own Outlook, using my
> ISP's SMTP, suffer the same problem.
> I look at MailWatch just after the message is sent - and it's not there.
> I sent dozens of emails a day, with no other problems of this type.
> ---------------------------------------------------
> 
> 
> -----Original Message-----
> From: blueonyx-bounces at mail.blueonyx.it
> [mailto:blueonyx-bounces at mail.blueonyx.it] On Behalf Of Hans Draaisma -
> Netvictory B.V.
> Sent: Thursday, February 09, 2012 5:56 PM
> To: BlueOnyx General Mailing List
> Subject: [BlueOnyx:09563] Re: certain email doesn't arrive for a particular
> domain
> 
> 
> Hello Adam,
> 
> It would be a nice start to have a look at the maillogs on the server at
> your client's office. You can trace 1 of the mails in the logs and see where
> it is delivered. (Or not delivered offcourse)
> 
> Some other thoughts:
> Is your client's office server "looking" at the same nameservers as the SMTP
> server at your ISP maybe? If so maybe the domain is in the nameservers wrong
> or should not be present altogether. (Did the domain transfer from this ISP
> to you/other registrar recently)
> 
> I have the feeling that your 5106R server is totally fine.
> 
> 
> Good luck.
> 
> Best regards,
> 
> Hans Draaisma
> Netvictory B.V.  The Netherlands
> 
> 
> On 9 feb 2012, at 23:24, Adam Lepp wrote:
> 
>> I have a 5106R using MailScanner and SpamAssassin from Compass Networks.
>> Usually I can figure out any problems but this one is mysterious.
>> 
>> On one of my sites, emails sent via certain SMTP servers do not arrive.
>> They don't appear in MailWatch -- they're just sent and never arrive. One
> of
>> the SMTP's is the one from my ISP here in Ohio. The other is the one used
> at
>> my client's office -- so they're unable to send mail to each other via
>> Outlook! Messages sent from anywhere else -- including tests I've run from
>> AOL, webmail, etc. arrive quickly, as expected.
>> 
>> This site has several aliases, and mail (from all SMTPs) arrives in all
>> cases.
>> 
>> It isn't a blacklisting from the ISPs -- other domains on the server
> receive
>> email just fine, as do this site's aliases.
>> I have tried changing the virtual site name to one of the aliases, then
>> changing it back.  In all cases, email from AOL, webmail, etc., arrives
>> quickly but mail sent from my own ISP's SMTP never seems to reach
>> MailScanner.  Other ISP's SMTP servers work, and the site is tested with
>> WebSitePulse twice per hour with no failures since a (minor) incident last
>> week.
>> 
>> This problem appears to have started earlier this week. I did have to
>> restart the server on 2-3-12, when no users' mail went into their boxes.
>> There were extensive YUM updates may have had something to do with it.
>> After the restart everything was fine.  But then this unusual problem
>> appeared.
>> 
>> Would appreciate advice and potential fixes from my fellow BX community
>> members.
>> 
>> Adam
>> 
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>> Blueonyx at mail.blueonyx.it
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>> 
> 
> 
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