[BlueOnyx:13105] Re: Active Monitor "Support/Maintenance" messages

[Greg Kuhnert]

Hi again Gerald & list...
On 23/05/2013, at 10:37 PM, Greg Kuhnert <gkuhnert at compassnetworks.com.au> wrote:

> Hi Gerald.
> 
> On 23/05/2013, at 5:37 PM, Gerald Waugh <gwaugh at frontstreetnetworks.com> wrote:
> 
>> On 05/22/2013 07:16 PM, Greg Kuhnert wrote:
>>> 
>>> In all cases I have reviewed, Newlinq is operating now as designed. If you go to the expiry reports, are there any expired products? This is the key to the active monitor alerting. If anything is not green, active monitor will be at a minimum an amber colour. If any of the products have updates that were released after the expiry date, it will instead turn red. This feature/functionality was built after receiving multiple request from clients to know when their support has expired. 
>>> 
>>> As for turning it off in active monitor, the above is the one and only report we have received indicating it cannot be turned off. Activation of monitoring for active monitor components is part of the base blueonyx code. Nothing specific to newlinq has been changed in this regard. I would suggest it would make sense for David to double check the active monitor settings to make sure it was not further down the list of components. (There is a scroll list for active monitor components). If there is an actual problem, we can look at it - but I am unable to replicate it at the moment.
>>> 
>>> Final words. Newlinq is now stable from what I can see. There will be other tweaks in the future to improve performance beyond the current setup, but the functionality is now stable.
>>> 
>>> Greg.
>>> 
>>> P.S. I am travelling this week, with limited internet access. I will be back home next week and be able to followup any outstanding issues on my return.
>> 
>> Servers I have a problem with do not have compass/sloarspeed packages. 
>> It appears as though these features are a commercialization of BlueOnyx for the purpose of marketing Compass/Solarspeed packages.
>> Although NewLinQ does benefit those whom have such packages installed, is currently a nuisance to others.
>> Is there an open source document that would allow other package developers to use NewLinQ?
>> 
>> I did find it in the Settings "Components Monitored" - "Support / Maintenance Status"
>> Moving same to "Components Not Monitored" has resolved the red indicator issue and the annoying email
> 
> Ah. I know the answer now. I had a similar issue that I have already resolved. If someone had only purchased free items, it was reporting red status. I have fixed for that issue already in the newlinq server. I didnt however think of the use case of someone who installed the base compass newlinq package, without installing any packages at all... I can see how that would trigger the red status.
> 
> I am travelling right now, but I will commit to a fix that will suppress the status if there are no linked items.


This is now fixed. If you do not have ANY packages installed except for compass_base, it will now return green status.

Regards,
Greg.

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