[BlueOnyx:18614] Samsung mail app problems

[Chris Gebhardt - VIRTBIZ Internet]

This is slightly OT, as the problem is observed on BlueOnyx but also 
others using Dovecot, such as cPanel.

Users have reported that email stops working after upgrading to the 
latest Samsung Galaxy phones.  IMAP will initially work fine, and then 
no messages will be received on the mobile device.   IMAP is functioning 
fine on the server, and other devices are unaffected.   Removing the 
account from the mobile device, then re-configuring from scratch will 
result in email flowing again, but typically only for a few hours or 
maybe a day.

I wonder if anybody else has observed this behavior, and if so, does 
someone have magical advice on the matter?

At the moment I happen to be overseas and visiting a good friend (and 
dedicated server customer) who was confronted by one of his customers. 
  Both of us were scratching our heads, but this is the first I have 
confirmed it happening on servers other than the ones I personally manage.

-- 
Chris Gebhardt
VIRTBIZ Internet Services
Access, Web Hosting, Colocation, Dedicated
www.virtbiz.com | toll-free (866) 4 VIRTBIZ