[BlueOnyx:22775] Re: Email Forwarding not working

[Fungal Style]

Felix,

I suspect not, as Google won’t let you look at their logs I would expect.

There are a couple of other options.


  1.  Gmail can gather email from pop3 and imap servers
  2.  Whilst testing, select to save a copy, I assume you are doing this now, as then they can check the email via gmail as per the above suggestion (or via hotmail, roudcube etc).

You can check your mail log to see when the emails have been sent, maybe someone else can suggest some other logs to check, but one thing to look for is that gmail may be seeing the emails as SPAM, check junk mail folders

Rgds
Brian

From: Blueonyx <blueonyx-bounces at mail.blueonyx.it> on behalf of Felix Kaegi <f.kaegi at fairtalk.com>
Reply-To: Blueonyx mailing list <blueonyx at mail.blueonyx.it>
Date: Saturday, 16 March 2019 at 1:28 pm
To: Blueonyx mailing list <blueonyx at mail.blueonyx.it>
Subject: [BlueOnyx:22774] Email Forwarding not working

Hi

Email Forwarding was enabled for a customer, but the mails never reached him. The specified email address was a valid Gmail address. Senders did not get an error message that their emails didn’t get through. Since Safe Copy was not ticked no mails are on the server.

How can I troubleshoot this issue of disappearing emails? Any chance that the missing emails can be found?

Best regards
Felix

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