[BlueOnyx:23611] Outlook email not being delivered

Mon Jan 27 06:04:30 -05 2020

Hi Blues,

This morning a customer contacted me to let me know that emails from
outlook.com (and possibly hotmail.com) addresses could not be sent to valid
accounts on the server. I checked and found a bounce for an email that I
sent on Friday, reproduced below with email addresses mangled. Gmail and
other providers work just fine and the IP doesn't appear to be on any email
blacklists.

I've tried the restarting mail services in the GUI, the
restart-email-services script that sometimes fixes issue and even restarting
the server but emails from outlook.com still do not get through. Since the
email delivery is attempted five times, bounces take a while to arrive.

Is anyone else experiencing this, or have any idea where to start fixing
things?

All the best,

Dick Dolby

--------------------------- 8< ----------------------------

Delivery has failed to these recipients or groups:

sa***es at tidetimes.org.uk (sa***es at tidetimes.org.uk)
<mailto:sa***es at tidetimes.org.uk%20(sa***es at tidetimes.org.uk)> 
Your message couldn't be delivered. Despite repeated attempts to contact the
recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask
them to tell their email admin that it appears that their email system isn't
accepting connection requests from your email system. Give them the error
details shown below. It's likely that the recipient's email admin is the
only one who can fix this problem.

For more information and tips to fix this issue see this article:
https://go.microsoft.com/fwlink/?LinkId=389361.

Diagnostic information for administrators:

Generating server: AM6EUR05HT131.mail.protection.outlook.com
Receiving server: AM6EUR05HT131.eop-eur05.prod.protection.outlook.com 
Total retry attempts: 5

sa***es at tidetimes.org.uk <mailto:sa***es at tidetimes.org.uk> 
1/25/2020 10:24:18 AM - Server at
AM6EUR05HT131.eop-eur05.prod.protection.outlook.com returned '550 5.4.300
Message expired'

Original message headers:

Received: from DB8EUR05HT129.eop-eur05.prod.protection.outlook.com
 (2a01:111:e400:fc0f::302) by
 AM6EUR05HT131.eop-eur05.prod.protection.outlook.com
(2a01:111:e400:fc11::452)
 with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2665.18; Sat, 25 Jan
 2020 07:50:05 +0000
Received: from AM6EUR05HT136.eop-eur05.prod.protection.outlook.com
 (2a01:111:e400:fc11::468) by
 DB8EUR05HT129.eop-eur05.prod.protection.outlook.com
(2a01:111:e400:fc0f::302)
 with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2665.18; Sat, 25 Jan
 2020 07:33:45 +0000
Received: from DB8EUR05HT130.eop-eur05.prod.protection.outlook.com
 (2a01:111:e400:fc0f::442) by
 AM6EUR05HT136.eop-eur05.prod.protection.outlook.com
(2a01:111:e400:fc11::468)
 with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2665.18; Fri, 24 Jan
 2020 13:06:30 +0000
ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;

b=MHue62hBZP3OmrsYxcf+T8oqCFkSIjqaiK6EKL3nh+ZXG4DcALkZiRWisTy5AlwZZmx/gb84pu
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5CbwsKZHc24LOpFrM7gU7t6FJKwstrAEWmDOXSSQ==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed;
d=microsoft.com;
 s=arcselector9901;

h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-Sende
rADCheck;
 bh=k2nrUAr0sG+urU7ul/JtzBjpmQrFjFYcMFlWgZnAKaI=;

b=Mnf8KtmgckbbQIpHOuXwImCi5HVSg6kPks6qWHo+g3SrvgAJxSqfCQgu6zszNWj39FIQjnrKgx
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ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=none; dmarc=none;
 dkim=none; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=outlook.com;
 s=selector1;

h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-Sende
rADCheck;
 bh=k2nrUAr0sG+urU7ul/JtzBjpmQrFjFYcMFlWgZnAKaI=;

b=slVtOE+wdkTLXtN28QNNm9U225IparwWzpM9xfUNMeQFaEymoaaK40WeTIHSIawo9PBxdPfW6X
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V9rdH8qRJtB2YfGmrFP0LU5a+scpc+ZuJeZLH/9A==
Received: from DB8EUR05FT040.eop-eur05.prod.protection.outlook.com
 (2a01:111:e400:fc0f::36) by
 DB8EUR05HT130.eop-eur05.prod.protection.outlook.com
(2a01:111:e400:fc0f::442)
 with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2665.18; Fri, 24 Jan
 2020 10:59:24 +0000
Received: from AM5PR0602MB2930.eurprd06.prod.outlook.com (10.233.238.59) by
 DB8EUR05FT040.mail.protection.outlook.com (10.233.238.220) with Microsoft
 SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)
id
 15.20.2665.18 via Frontend Transport; Fri, 24 Jan 2020 10:59:24 +0000
Received: from AM5PR0602MB2930.eurprd06.prod.outlook.com
 ([fe80::34dc:25a4:d6ff:a33c]) by AM5PR0602MB2930.eurprd06.prod.outlook.com
 ([fe80::34dc:25a4:d6ff:a33c%2]) with mapi id 15.20.2665.017; Fri, 24 Jan
2020
 10:59:24 +0000

From: DD <dic***olby at outlook.com>

To: "sa***es at tidetimes.org.uk" <sa***es at tidetimes.org.uk>

Subject: email text

Thread-Topic: email text

Thread-Index: AdXSo3Km695YkpZARI69UdCKaBZaQA==

Date: Fri, 24 Jan 2020 10:59:23 +0000

Message-ID:
<AM5PR0602MB29308A84D3CA741EAF342B13A50E0 at AM5PR0602MB2930.eurprd06.prod.outl
ook.com>

Accept-Language: en-GB, en-US

Content-Language: en-US

X-MS-Has-Attach:

X-MS-TNEF-Correlator:

x-incomingtopheadermarker:
OriginalChecksum:825C61F0275597287EB0B5945389ABA9B4CDF930615461F7712948F55FD
C261E;UpperCasedChecksum:7B89CB32D115E82C9DCCBC39345F1D81EE3DB04ADD924E5FB67
F83AF507B87F5;SizeAsReceived:6673;Count:42

x-tmn: [Zo65NjN9QipxHqunv61OwgcAioBggPje]

x-ms-publictraffictype: Email

x-incomingheadercount: 42

x-eopattributedmessage: 0

x-ms-office365-filtering-correlation-id:
50dd5257-1b66-4d3c-797c-08d7a0bc78fe

X-MS-TrafficTypeDiagnostic:

DB8EUR05HT130:|DB8EUR05HT130:|AM6EUR05HT136:|AM6EUR05HT136:|DB8EUR05HT129:|D
B8EUR05HT129:|AM6EUR05HT131:

x-microsoft-antispam: BCL:0;

x-microsoft-antispam-message-info:
Jq/WPKaGqaHRQ4Vydk5U4qe7Vw66WoaoGvNykPX6lqxrIbeUCkk3fnMCZCklDQwS6rSyESc1OqcK
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ZChVvC1OZCsARZ7aBW2gVssE8q3jRmqPf5lfR024

x-ms-exchange-antispam-messagedata:
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x-ms-exchange-transport-forked: True

Content-Type: multipart/alternative;

boundary="_000_AM5PR0602MB29308A84D3CA741EAF342B13A50E0AM5PR0602MB2930_"

MIME-Version: 1.0

X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg:
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X-MS-Exchange-CrossTenant-Network-Message-Id:
50dd5257-1b66-4d3c-797c-08d7a0bc78fe

X-MS-Exchange-CrossTenant-rms-persistedconsumerorg:
00000000-0000-0000-0000-000000000000

X-MS-Exchange-CrossTenant-originalarrivaltime: 24 Jan 2020 10:59:23.8874

(UTC)

X-MS-Exchange-CrossTenant-fromentityheader: Internet

X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa

X-MS-Exchange-Transport-CrossTenantHeadersStamped: DB8EUR05HT130

Return-Path: dic***olby at outlook.com

X-OriginatorOrg: outlook.com

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