[BlueOnyx:24749] Re: RoundCube mysteriously stopped working

[Adam Lepp]

I've done that.  No RC upgrade has been offered.

-----Original Message-----
From: Blueonyx <blueonyx-bounces at mail.blueonyx.it> On Behalf Of Michael
Stauber
Sent: Monday, February 1, 2021 4:36 PM
To: blueonyx at mail.blueonyx.it
Subject: [BlueOnyx:24748] Re: RoundCube mysteriously stopped working

Hi Adam,

> This morning, a client couldn't log in with outlook, but RC worked fine.
I remoted in  her computer and verified. And now the opposite problem has
surfaced.
> "welcome to 2020, part2"

I just tried it with RoundCube 1.4.10 and it seems to work fine in general.

If you're still using RoundCube 1.2.0, then you're a bit behind.

Generally RoundCube uses Dovecot and Sendmail/Postfix for authentication in
the same way that an email client authenticates against these. If one side
of the equation works (email client vs RC), then the other should as well.

Certain factors can play a role here:

- APF, Firewalld, Dfix2 or Fail2ban could have tripped and added the
  IP in question to the banlist.

- The Vsite uses a PHP version that doesn't agree with the installed
  RoundCube version.

- The pam_abl database is corrupted and throws a wrench into it.

- Restarting the services cced, saslauthd, dovecot sendmail
  (or postfix on 5210R) could possibly shake that loose, too.

If you file a support ticket through the GUI of your BlueOnyx (with the
checkbox "Allow Access" ticked I'll take a look at it and will try to fix it
for you.

--
With best regards

Michael Stauber
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