[BlueOnyx:24756] Re: RoundCube mysteriously stopped working

[Meaulnes Legler @ MailList]

hello

just yesterday, a failed login happened to me, too... don't ask me why all of a sudden!

if the error displays:

	DATABASE ERROR: CONNECTION FAILED!
	Unable to connect to the database!
	Please contact your server-administrator.

then the MySQL database has a glitch, maybe caused by the entries of a previous RC version.

• in phpMyAdmin, all databases are listed in its left column.
   All RC databases start with nwa_... (like nwa_pEswssHgtxvC)
   To find out which database is related to the current RC installation, then
   - check the config/config.inc.php file in the web/roundcube/ installation,
   - look for the line $config['db_dsnw'] =
   - at the end of the line you will find the database name: nwa_whatever

• in phpMyAdmin, select the above database
   open phpMyAdmin in a new browser window by clicking on the ↪︎ arrow on the upper right
   in the 1st tab «Structure», spot the last line «users»
   click on «Structure» (between Browse and Search)
   spot the 4th line «alias», its Default value is probably NONE
   click on the Action «Change»
   change the Default value in its [_dropdown_⬍] to NULL
   click (_Save_) at the lower right

The login into RC should work now.

hope that helps

で⊃ Meaulnes Legler
Zurich, Switzerland
+41¦0 44 260-1660


On 01.02.21 22:22, Adam Lepp wrote:
> This morning, a client couldn't log in with outlook, but RC worked fine.  I remoted in  her computer and verified. And now the opposite problem has surfaced.
> "welcome to 2020, part2"
> At any rate, I'm sure you and your fellow smart people in Texas can figure this out and I await your reply.
> 
> -----Original Message-----
> From: Blueonyx <blueonyx-bounces at mail.blueonyx.it> On Behalf Of Chris Gebhardt - VIRTBIZ Internet
> Sent: Monday, February 1, 2021 4:16 PM
> To: blueonyx at mail.blueonyx.it
> Subject: [BlueOnyx:24745] Re: RoundCube mysteriously stopped working
> 
> 
> On 2/1/2021 2:58 PM, Adam Lepp wrote:
>>
>> A client notified me that her RoundCube login failed.  Having
>> successfully logged in for my own email earlier today, I tried her
>> account, and mine, and both failed.  My Outlook works fine, and I was
>> able to access her mail via mail2web.com.
>>
>> Is this a known issue? Don’t recall it ever happening in my 20+ years
>> of using these Cobalt/BQ/BO.
>>
>> I haven’t restarted. Will try that after business hours.
>>
>> BlueOnyx 5209R with BOPE, RC 1.2.0, at Virtbiz Server load, disk
>> space, etc., all fine.
>>
> We also had a report of a RoundCube user on 5209R with difficulty logging in via webmail.   The account authenticates with all other methods.   Just not from Roundcube.   This user's version is 1.4.10.
> 
> --
> Chris Gebhardt
> VIRTBIZ Internet Services
> Access, Web Hosting, Colocation, Dedicated www.virtbiz.com | toll-free (866) 4 VIRTBIZ
> 
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