[BlueOnyx:25939] Re: 5210R PHP and 403 Error

[Richard Sidlin]

> 
> Hi Richard,
> 
> > 5210R used exclusively as an SMTP server. One virtual site with about
> > 100 users. When selected the site and trying to add users I get:
> >
> > A PHP Error was encountered
> > Undefined offset 0
> > Controllers/UserList.php
> > Line Number 87
> 
> > Create.User/Shell.php
> > Line number 54
> > Undefined index
> > Illegal string offset enabled
> 
> I just checked the GUI page and the Shell extension on 5210R that you
> reported.
> 
> UserList.php, line 87:
> 
> list($userServices) = $CI->cceClient->find("UserServices", array("site"
> => $group));
> 
> Extension Create.User/Shell.php, line 54 is a follow-up error of the action
> performed in line 42:
> 
> $defaults = $cce->get($parameters["CCE_SERVICES_OID"], "Shell");
> 
> Both code instances try to fetch something from CODB via CCEd. The Object
> "UserServices" is obligatory and it MUST be present on your BlueOnyx. As it's
> a must have item, we don't even check if it's there, because it always is and if
> not (like in this case) we have bigger issues.
> 
> Likewise: The error Create.User/Shell.php tries to fetch the "Shell"
> NameSpace of the Vsite Object, which is also something that is ALWAYS
> present. Every Vsite has it. It's there and it at least has some default values -
> even if it was never configured.
> 
> These problems tell me that your server has problems to communicate with
> CODB and/or that your CODB database may perhaps be damaged or
> inconsistent or maybe had a damaged index.
> 
> Please do this:
> ===============
> 
> Try to restart CCEd this way:
> 
> killall -9 pperld
> /usr/sausalito/sbin/cced.init restart
> 
> This will take a moment. Wait for it to finish and see if it throws any errors.
> 
> Once it's done, try the GUI again and see if it now works. If it does?
> Great! Then it was just a glitch with CCEd and a simple restart fixed it.
> 
> If not? Then please file a "Support Request" via the GUI ("Software Updates"
> / "Support" / "Support Request") and make sure that the checkbox "Allow
> Access" is ticked. I'll then take a look and see what I can find out.
> 
> --
Hi Michael

CCEd restarted with no errors but no change. Support request sent. Please let me know if you need anything further.

Many thanks

Richard