[BlueOnyx:05757] Re: 550 User unknown when sent to alias

[Bryan Parker]

On 11/10/2010 11:59 AM, Taco Scargo wrote:
> Bryan,
>
> According to your feedback everything seems to be in order.
> So the reason "sendmail -v -bv" gives you a user unknown error indicates that the sendmail configuration file somehow lost it's lookup in the virtusertable OR the virtusetable contains an error while makes it not build correctly.
>
> Please do the following to find this out:
>
> Login to your server and become root
>
> cd /etc/mail
> makemap hash virtusertable.db<  virtusertable
>
> This last command will recreate the virtusertable.db file.
>
> If it does not produce any messages, the virtuserfile is vailid.
> If it does produce errors, fix them.
>
> With regards,
>
> Taco Scargo
> taco at scargo.nl
>
>
>
>
> On 10 nov 2010, at 00:45, Bryan Parker wrote:
>
>> On 11/9/2010 5:05 PM, Taco Scargo wrote:
>>> Bryan,
>>>
>>> Please grep for the domainname in the /etc/mail directory, e.g.:
>>>
>>> grep mydomainname.com /etc/mail/*
>>>
>>> See if you see the domainname in the /etc/mail/local-host-names
>>> and if you can see a line like:
>>>
>>> @mydomainname.com       %1 at www.mydomainname.com
>>>
>>> also try executing:
>>>
>>> sendmail -v -bv myalias at mydomainname.com
>>>
>>>
>>> With regards,
>>>
>>> Taco Scargo
>>> taco at scargo.nl
>>>
>>>
>>>
>>>
>>> On 9 nov 2010, at 20:42, Bryan Parker wrote:
>>>
>>>> On 11/9/2010 1:38 PM, Chris Gebhardt - VIRTBIZ Internet wrote:
>>>>> Bryan Parker wrote:
>>>>>>> The quickest remedy for you to try is to edit the user, remove the
>>>>>>> aliases, save, then re-input the aliases, save again, and see if that
>>>>>>> fixes things.  You might also try giving Sendmail a kick after you do
>>>>>>> that with # service sendmail restart.
>>>>>>>
>>>>>> Gave that a shot, but no go. It is still bouncing back with 550 User
>>>>>> unknown.
>>>>>> I also tried creating a new user, and aliases under the new user are
>>>>>> also not working.
>>>>>> sendmail was restarted in both cases.
>>>>> What does your email log tell you?   Watch /var/log/maillog.
>>>>>
>>>>> You might want to give a:
>>>>> # tail -f /var/log/maillog
>>>>>
>>>>> while you send to the alias to watch for the error.  (Ctrl-C will stop
>>>>> the tail).
>>>>>
>>>> It tells me exactly what the bounce says:
>>>>
>>>> Nov  9 14:27:48 localhost sendmail[1708]: oA9JRlS5001708:
>>>> <bryanpparker@**sites.com>... User unknown
>>>> Nov  9 14:27:48 localhost sendmail[1708]: oA9JRlS5001708:
>>>> from=<bparker at sidusgroup.com>, size=744, class=0, nrcpts=0, proto=ESMTP,
>>>> daemon=MTA, relay=mail.alwaysonline.net [66.101.192.90]
>>>>
>>>> # grep bryanpparker *
>>>> virtusertable:bryanpparker at mail.**sites.com    bparker
>>>> Binary file virtusertable.db matches
>>>>
>>>> bparker is an actual user, and bryanpparker is an alias.
>>>>
>>>> I'm really at a loss here.
>>>>
>>>> -- 
>>>> Best regards,
>>>> Bryan Parker
>>>>
>>>> AlwaysOnline.net/RaqShaq.com - Technical Support
>>>> http://support.alwaysonline.net
>>>> http://support.raqshaq.com
>>>> Sidus Group, LLC
>>>>
>>>>
>>>>
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>>>>
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>> See if you see the domainname in the /etc/mail/local-host-names
>>      I do.
>>
>>
>> and if you can see a line like: @mydomainname.com
>> %1 at www.mydomainname.com
>>      I do.
>>
>> # sendmail -v -bv bryanpparker@**sites.com
>> bryanpparker@**sites.com... User unknown
>>
>> :(
>>
>> The following is a portion of the grep results from "grep **sites.com /etc/mail/*"
>> /etc/mail/local-host-names:mail.**sites.com
>> /etc/mail/local-host-names:**sites.com
>> /etc/mail/virtusertable:@**sites.com	%1 at mail.**sites.com
>> /etc/mail/virtusertable:bparker at mail.**sites.com	bparker
>> /etc/mail/virtusertable:bryanpparker at mail.**sites.com	bparker
>> Binary file /etc/mail/virtusertable.db matches
>>
>> There's many more results and aliases, but those pertain to the current focus right now.
>> The site name in the Blue Onyx GUI is literally "mail.**sites.com", just fyi.
>>
>> -- 
>> Best regards,
>> Bryan Parker
>>
>> AlwaysOnline.net/RaqShaq.com - Technical Support
>> http://support.alwaysonline.net
>> http://support.raqshaq.com
>> Sidus Group, LLC
>>
>>
>>
>> _______________________________________________
>> Blueonyx mailing list
>> Blueonyx at blueonyx.it
>> http://www.blueonyx.it/mailman/listinfo/blueonyx
>>
>
> _______________________________________________
> Blueonyx mailing list
> Blueonyx at blueonyx.it
> http://www.blueonyx.it/mailman/listinfo/blueonyx
The makemap completes without any errors.
Unfortunately, I'm still getting "User unknown" for aliases,
even though grep confirms that they are in both the virtusertable and 
virtusertable.db

-- 
Best regards,
Bryan Parker

AlwaysOnline.net/RaqShaq.com - Technical Support
http://support.alwaysonline.net
http://support.raqshaq.com
Sidus Group, LLC