[BlueOnyx:06586] Re: Customer Support

[Darrell D. Mobley]

Thanks, Michael, that makes sense.  What ticking system are you using?

> -----Original Message-----
> From: blueonyx-bounces at blueonyx.it [mailto:blueonyx-bounces at blueonyx.it]
> On Behalf Of Michael Aronoff
> Sent: Saturday, February 26, 2011 11:59 AM
> To: 'BlueOnyx General Mailing List'
> Subject: [BlueOnyx:06584] Re: Customer Support
> 
> Darrell Wrote:
> > How do other's have their support desk's set up?
> 
> I have one email account for abuse, postmaster, etc. and another for
> support. However for the helpdesk ticket system I run I use helpdesk@
> 
> My thinking has been that when an email comes in either to my PC or my
> cell
> phone I want to know in an instant if it is the ticket system or not.
> 
> If someone emails support it is handled as a non-critical email. Only
> helpdesk@ emails are sent to my cell phone and handled as urgent.
> 
> This is just how I do it. :)
> 
> Oh, and as a small point I have a message on my voicemail and an
> autoreponder on the support address that lets clients know if they have an
> urgent problem they should use the ticket system for the fastest response
> possible 24 hours a day.
> 
> M Aronoff Out
> 
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