[BlueOnyx:15796] Re: 5208R Please contact BlueOnyx support to request a manual server IP-address resync.

[Greg Kuhnert]

Hi Team.
On 19 Aug 2014, at 9:32 am, Michael Stauber <mstauber at blueonyx.it> wrote:

> Hi Chris,
> 
>> Having an issue with NewLinQ on a customer server where I can get the 
>> box logged into NewLinQ and see the available packages, but I'm unable 
>> to link.    Then after logging in, my login always seems to be 
>> forgotten.   Therefore I'm unable to install software.
>> 
>> FWIW, I'm trying to load Roundcube onto a 5208R box.   I know the caveat 
>> about the plugins not having GUI pages yet, but since it's just webmail, 
>> I didn't figure that to be a problem, and I think that's not the trouble 
>> here.
> 
....

> BUT: There is indeed a problem with the RoundCube PKG. On 5208R it won't
> install and will bitch that the PKG is "not designed for this platform".
> Greg and I are currently looking into that. Expect a fix for that within
> the next 24 hours or so.

Fixed. I've released the fixed PKG.

> The message "Please contact BlueOnyx support to request a manual server
> IP-address resync." is something entirely different. When a new server
> registers with NewLinQ, then NewLinQ will record the server serial
> number and IP. You can change the serial. You can change the IP. No
> biggy. NewLinQ will keep track of that. If both change ... then it
> requires a manual sync, because there is the small chance that this
> could be some shady business going on, like a cloned server. But it can
> happen for various and very legitimate reasons, too. If you get that
> message, just let us know and Greg will get you back in sync.

Just open a ticket and I'll get it sorted. Provide your IP and/or serial number in the ticket please.

Greg.