[BlueOnyx:02967] Re: Installing BQ packages on BX...

[Greg Kuhnert]

Eiji Hamano (bluequartz) wrote:
>>>   *** Michael Stauber  said ***
>>>       
>> But you're of course free to work around the problem. We see you back when you 
>> broke your servers and we'll try real hard not to say: "Told you so!".
>> Promised. :o)
>>     
>
> However,  I have fear of insecurity to some BX vendors of  PKG support organization.
> NuOnce had open support  forums for each  PKGs,  but the vendors don't have.
>   
Are you sure about that?
http://forum.compassnetworks.com.au/
> Frequently, they don't  reply us on their Non-Open Support Ticket  pages.
> They don't  have mailinglist for their PKGs.
> And generally,  they don't  reply to my specific questions by email.
>   
I have looked at my inbox and my support tickets - I have never received 
a ticket from anyone containing your name, or your domain name as far as 
I can see.

I cant speak about your support experience with other vendors, but I can 
comment on my own experience with Solarspeed. Michael has responded 
appropriately to my requests. (No this is not a paid advertisment).

Seriously, I think you fears and insecurities are mis-placed. The 
specific support structures you are asking for exist, and the problems 
you have listed do not exist as far as I can tell... Rather than bog 
down the list with your specific experience, contact me offline, and if 
there is something I can do to help, let me know. If there is a 
legitimate problem, we can get it fixed and post the result here once 
its sorted.

Regards,
Greg.

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