[BlueOnyx:02974] Re: Installing BQ packages on BX...

[Greg Kuhnert]

Darrell D. Mobley wrote:
>> Eiji Hamano (bluequartz) wrote:
>>    
>>> Frequently, they don't  reply us on their Non-Open Support Ticket
>>> pages. They don't  have mailinglist for their PKGs. And generally,  
>>> they don't  reply to my specific questions by email.
>>>       
>>  
>> Seriously, I think you fears and insecurities are mis-placed. The
>> specific support structures you are asking for exist, and the problems
>> you have listed do not exist as far as I can tell... Rather than bog
>> down the list with your specific experience, contact me offline, and if
>> there is something I can do to help, let me know.     
>
> Greg, I appreciate the work you do on your free packages, as I think 
> DFix in
> particular is a really great product.  But I can say that I personally 
> have
> been a bit exasperated trying to get you to respond to email about 
> DFix in
> the past, so much so that I have taken to either posting my questions 
> here
> on the email lists or, more recently, on your forum. 
> Don't get me wrong, I am not offended by the lack of response -- it's 
> a free
> program I am asking questions about, but it is frustrating when you are
> trying to fix something and you can't get an answer to a question 
> unless you
> ask it in a public place so it can't go ignored.  I probably have five or
> six emails I've sent to you go unanswered at all.  I have at least 3-4
> emails to Michael that are similarly "lost in space."  It just seems 
> to me
> that Brian was more accessible than others have been.
>
> I agree with what you are all saying, I just have a problem with 
> swallowing
> it hook, line and sinker.  I guess if web hosting were more 
> profitable, it
> would be easier to digest spending money for the latest and greatest.  It
> just hasn't been worth it so far, but then again, I guess I've just been
> lucky.
>   
Can I encourage you to use the official support mechanisms offered. I 
have a ticketing system to help me keep track of issues. I also have a 
forum available. Sending mail to my private email address only increases 
the chance of your question getting lost.

With your specific case, I think the response whilst not perfect was 
adequate. I have sent you details off list.

Regards,
Greg.

-- 
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