[BlueOnyx:02975] Re: Installing BQ packages on BX...

[Darrell D. Mobley]

> -----Original Message-----
> From: blueonyx-bounces at blueonyx.it [mailto:blueonyx-bounces at blueonyx.it]
> On Behalf Of Greg Kuhnert
> Sent: Saturday, November 28, 2009 5:29 PM
> To: 'BlueOnyx General Mailing List'
> Subject: [BlueOnyx:02974] Re: Installing BQ packages on BX...
>
> Can I encourage you to use the official support mechanisms offered. I
> have a ticketing system to help me keep track of issues. I also have a
> forum available. Sending mail to my private email address only increases
> the chance of your question getting lost.
> 
> With your specific case, I think the response whilst not perfect was
> adequate. I have sent you details off list.

Another question:  Why is it that anyone offers constructive criticism or
points out an issue with existing services and structures, people get a
negative or defensive attitude?  I was merely pointing out my experiences,
not seeking a defensive retort.  Take our comments as an opportunity to
improve your positive support experiences.  Otherwise, people will just clam
up about it and mumble their experience to others outside of the common
paths of communication.