[BlueOnyx:02976] Re: Installing BQ packages on BX...

[Abdul Rashid Abdullah]

Darrell,

The Blue Onyx mailing list is a community support mechanism for Blue Onyx.
I personally am quite satisfied with the level of support I have received
from those who participate on this list an on the Blue Quartz list.  In
particular, Michael from Solar Speed and more recently Greg from Compass
Networks have always responded promptly and concisely anytime I have called
upon them within this forum and the designated channels on their respective
websites.

The level of effort it takes to support Blue Onyx and Blue Quartz plus the
endurance that these folks have shown is just short of phenomenal.  I think
keeping an overall positive attitude and trying not to sound to negative is
the best avenue we can pursue for the overall health of the community.

Looking forward to your future contributions.

Regards,

Rashid




On 11/28/09 8:57 PM, "Darrell D. Mobley" <dmobley at uhostme.com> wrote:

>> -----Original Message-----
>> From: blueonyx-bounces at blueonyx.it [mailto:blueonyx-bounces at blueonyx.it]
>> On Behalf Of Greg Kuhnert
>> Sent: Saturday, November 28, 2009 5:29 PM
>> To: 'BlueOnyx General Mailing List'
>> Subject: [BlueOnyx:02974] Re: Installing BQ packages on BX...
>> 
>> Can I encourage you to use the official support mechanisms offered. I
>> have a ticketing system to help me keep track of issues. I also have a
>> forum available. Sending mail to my private email address only increases
>> the chance of your question getting lost.
>> 
>> With your specific case, I think the response whilst not perfect was
>> adequate. I have sent you details off list.
> 
> Another question:  Why is it that anyone offers constructive criticism or
> points out an issue with existing services and structures, people get a
> negative or defensive attitude?  I was merely pointing out my experiences,
> not seeking a defensive retort.  Take our comments as an opportunity to
> improve your positive support experiences.  Otherwise, people will just clam
> up about it and mumble their experience to others outside of the common
> paths of communication.
> 
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