[BlueOnyx:21225] Re: FTP login defaultroot wrong path

[Joachim Klein]

Hy Chris!

For your info.
I´m a customer of this system since 1996 (you know Cobalt Raq4 and so) and this behavior is one of the 
bad implementation of a feature.
Because in my about 20 years working with Raq, Bluequartz and Blueonyx the most support tickets are 
about this. Also you can tell this the customer many times. The customer founds the private /web directory 
and loads there pages up there and nothing worked.
I cannot think about the time I have lost for customer support about this.
I have tried some other systems and the don´t have this silly behavior.
That's my opinion

@Jochen Demmer: you are right with your view of this situation
Joachim Klein


-----Ursprüngliche Nachricht-----
Von: Blueonyx [mailto:blueonyx-bounces at mail.blueonyx.it] Im Auftrag von Chris Gebhardt - VIRTBIZ Internet
Gesendet: Montag, 31. Juli 2017 15:56
An: blueonyx at mail.blueonyx.it
Betreff: [BlueOnyx:21222] Re: FTP login defaultroot wrong path

Hi Jochen,


On 7/31/2017 4:38 AM, Jochen Demmer wrote:
> http://mail.blueonyx.it/pipermail/blueonyx/2009-July/001575.html
> http://blueonyx.mail.blueonyx.narkive.com/BXui2MYr/blueonyx-01431-defa
> ult-ftp-login-to-web-folder The other posts tell you have to use the 
> fqdn rather than the IP. In my case there is no difference if I use 
> the IP or the hostname. The problem remains the same.

This is correct, and the expected behavior.  The results are not dependent upon the IP or hostname you access the server with.  The directory that you are logged into is completely dependent on the credentials.


> This is nasty because the user just puts the html files into the "web" 
> directory and he keeps wondering why his website isn't working.
> We need to tell every single customer to go into "../../../web" instead. 
> We want the user to be put into this directory by default.

Yes, again this is a function of the way BlueOnyx (and BlueQuartz before that, and Cobalt before that) is constructed.

We send instructions to every customer at signup and publish in our knowledgebase that the web administrator must publish to ../../../web. 
That is the correct and supported method.   We encourage users to read 
the documentation.

There has been some discussion on making a change to this behavior in the past and IIRC there are some serious challenges.  Perhaps in the future it might be possible to make another directory the default, and have that as an option that may be toggled within the BlueOnyx GUI.  Of course, this must be managed very carefully because there is a fairly substantial existing userbase that expects to log into ../../../web, and if this were changed it may present some problems, and a lot of support 
calls.   Nobody wants that.

--
Chris Gebhardt
VIRTBIZ Internet Services
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