[BlueOnyx:27117] FW: Re: Email issue

[Roy Fritz]

I should have mentioned that I checked that.  There are no IP’s blocked by failed login.  They have 13 other users in the same office (same IP) that work fine.  

 

I tried setting it up Outlook from my office and get the same error.  My IP works fine with three domains of my own on the same server.  She gets the same error message when trying to send mail on her cell phone.  

 

Her account was active when I migrated this domain to this server 4 months ago and has been working fine until this week.

 

I considered deleting her account from the server and creating it again, but I don’t want her to lose all her email.  She is a lawyer and needs her old emails, so that would be a last resort.

 

Roy Fritz

Western PA Internet Access

326 Vanyo Road

Berlin, PA  15530

(814) 267-6311  Fax: (814) 267-4635

 <http://www.wpia.net/> www.wpia.net

 

 

 

From: Blueonyx <blueonyx-bounces at mail.blueonyx.it <mailto:blueonyx-bounces at mail.blueonyx.it> > On Behalf Of Chris Gebhardt - VIRTBIZ Internet via Blueonyx
Sent: Friday, July 19, 2024 5:54 AM
To: blueonyx at mail.blueonyx.it <mailto:blueonyx at mail.blueonyx.it> 
Subject: [BlueOnyx:27114] Re: Email issue

 

Hi  Roy,

On 7/18/24 10:02 PM, Roy Fritz via Blueonyx wrote:

Jul 18 22:33:28 hostname postfix/smtpd[1386578]: NOQUEUE: reject: RCPT from unknown[216.9.xxx.xxx]: 554 5.7.1 <alonas at domain.com <mailto:alonas at domain.com> >: Sender address rejected: Access denied; from=<alonas at domain.com <mailto:alonas at domain.com> > to=<alonas at domain.com <mailto:alonas at domain.com> > proto=ESMTP helo=<STATION1> 

I would check 2 things:

#1: The sending address in Roundcube is a valid user or alias.  It's possible for a user to create an identity in Roundcube that doesn't match an actual address on the server.

#2: The sending address hasn't been added to a reject list somewhere (ie: Network Services -> Email -> Advanced tab or  AV-Spam -> SpamAssassin -> Blacklist from)

That's assuming of course that the DNS entries are properly configured for the domain.  Since your other domain users don't report problems that's probably OK but if this is your only webmail user then you need to look at what that box is seeing differently than your users.

-- 
Chris Gebhardt
VIRTBIZ Internet Services
Access, Web Hosting, Colocation, Dedicated
www.virtbiz.com <http://www.virtbiz.com>  | toll-free (866) 4 VIRTBIZ
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